Specialized Concept Store
It's nice to hear the kind words of a happy customer (a nice email sent to our Specialized Concept Store Chester) -
"I recently came into your store looking for a new pair of road shoes, ready for another year of high mileage.
At the time I had my two young children with me and they waited patiently whilst I tried on several pairs of shoes, but despite plenty of help (and lollipops) from Izzy I couldn't find a good fitting pair in black that suited my budget, so had to leave empty handed.
A week later, having been to several other bike shops and still not found any suitable shoes, I came back to your store with my children.
Once again Izzy was really helpful. She immediately recognised us and asked if I'd sorted my shoes before finding me a great fitting pair of Specialized Road Pro's, in black, Perfect!
I wanted to drop you a line to bring this to your attention and ask if you would pass on my thanks to Izzy. She was absolutely brilliant and couldn't have been more helpful or courteous to my children and I.
I'm not the sort of person who ever contacts a company about service (good or bad), but feel that on this occasion I wanted to highlight just how great Izzy was. She couldn't have been better and there's no doubt that I'll be an ongoing customer."
10 hours ago