Specialized Concept Stores strive for exceptional customer service and hope that your experience of shopping online is seamless. We understand that from time-to-time thins do go wrong and will do our best to ensure your issues is resolved as soon as possible.
If you have a problem ordering online, it is best to contact your nearest store either by email or phone to discuss your issue. They can either sort it out for you there and then, or notify our technical team, who will be more than happy to assist you and fix any issues you may encounter.
Each of our stores have experienced staff that will have the knowledge needed for finding the correct product. We suggest you contact your local store, either by phone or email with any product related questions.
If when you placed your order, you created a password and therefore an account, you can login above and see the live status of your order. It may be that you need to contact the store you purchased from for full courier tracking.
If you have found an identical item elsewhere, for a cheaper price you can review our price promise policy. We may be able to match the price for you!