Information on Specialized frame, Roval wheel, Turbo battery and product warranty cover, plus how to start a claim.
At Specialized, the first guiding principle is that the rider is the boss. The priority is to serve riders with innovative cycling products and to stand behind the products sold.
Specialized offers a rider-friendly warranty policy across frames, Roval wheels and other Specialized-branded products. The summary below highlights the main points, but the full warranty policy should always be read for complete terms and conditions.
| Product area | Cover summary |
|---|---|
| Specialized-branded frames and forks | Lifetime cover for the original owner against structural defects in material or workmanship |
| Full-suspension seatstays and chainstays | Included within the frame warranty cover |
| Roval wheels | Lifetime cover for the original owner |
| Other Specialized-branded products | Two-year warranty cover |
| Frame paint and graphics | Two-year warranty cover |
| Turbo batteries | Two years or 300 charge cycles, whichever comes first |
| Second or later owners | Two-year warranty from the date of the original retail purchase |
This is a simplified summary. The complete policy applies to Specialized products sold after 1 July 2018 and includes full terms, conditions and exclusions.
Contact your authorised Specialized retailer and they will help you through the process. If you purchased your product on Specialized.com, contact Specialized Rider Care directly.
As a start, you will need to provide the part you want covered under warranty, along with the original proof of purchase, to an authorised Specialized retailer. For products purchased on Specialized.com, Rider Care will provide instructions on claim submission.
Replacement of wear and tear parts, damage from a crash or other accidental damage, and damage from abuse or corrosion are all examples of what is not covered. See the complete warranty policy for the detailed list.
Yes. The Assisted Replacement Programme may offer preferred pricing for riders who are not eligible for warranty. For further details on terms and eligibility, contact your retailer.
Third-party components, such as SRAM or Shimano parts, are warrantied directly by that manufacturer. Separate warranty information for these parts should have been included with your bike when you purchased it. Contact your nearest authorised Specialized retailer for assistance.