5 out of 5
"Extremely helpful when discussing everything around purchasing a new bike and switching in different parts. Went through everything very thoroughly when I collected the bike. Robin seemed genuinely interested in making sure everything suited me rather than hard-selling."
5 out of 5
"Took my Vado SL4 in for a service today, Dave was great and gave me some useful advice about maintaining my bike. I had a chat with all the staff when I picked the bike up and had a fantastic customer experience. Thanks everyone I wouldn’t go any where else."
5 out of 5
"I recently visited this specialised concept store in Ruislip and was genuinely impressed from start to finish. The customer service was outstanding — friendly, attentive, and genuinely helpful. A special mention has to go to Mr. Rory, who was absolutely amazing. He took the time to understand exactly what I was looking for, offered thoughtful suggestions, and made the whole experience so smooth and enjoyable. It’s rare to find staff who are this knowledgeable and personable. Highly recommend this place if you’re looking for great products and even better service!"
5 out of 5
"Went to the shop the look for a bike for my son, I didn’t have a clue but the staff member, Andy L, was so helpful, patience and polite, very pleasant experience!"
5 out of 5
"Sent an email enquiry in to the store regarding power meters and Joel from sales got back to me with exactly the info I needed. From my experience, it’s not always the case bike shops even bother replying to customer emails, so the fact that Joel went out of his way to contact head office and find an answer to my query genuinely shows excellent customer service. Thanks Joel! ????"
5 out of 5
"Went in for some advice was served by Andy L, was a familiar face from a previous shop and I knew I was going to be in safe hands, expert advice from a top professional. This will be where I get my next bike from"
5 out of 5
"Saved my commute! Half way to work today, I realized I had lost the front tire bolt... Pretty important part. Luckily, a passer-by directed me to Specialized. They were able to find a replacement in a spare-parts bin and didn't even charge me! Great service and greatly appreciated."
5 out of 5
"Pop in store to get peddles removed. Completed in minutes, couldn’t have been more helpful"
5 out of 5
"Many thanks, Alex especially for top rate service, and another expert also chimed in with really thorough advice about my strange sized wheel... or is it? Maybe I just need to fit it better... I'm so grateful for such expert advice. London Courier for more than 10 years here."
5 out of 5
"???? 5 September 2026 8.20 pm .... Well hi spezialized harrogate... ive been cycling road and mountain bikes all my life now 39 and I can honestly say out of all the chain shops like halfords and independent bike repair shops and self employed bike mechanics after bringing my now 4th bike to you within 7 days !!! You've been amazingly hospital to me and your hospitality is beyond my expectations and past experiences, each bike has been serviced and set up professionally and extremely reasonably priced also and the main last thing to note is the staff - Simon who's a cracking guy initially consulted me and booked me in... , then there's Sheldon and Olly the mechanics who's been exceptional with me and to my Spezialized stumpjumper and my Trek marlin 6, Apollo phaze making them now run like clockwork ???????? my carrera is now in with you ???? , you lot a are breath of fresh air and my gratitude is beyond words for how you have looked after me and its safe to say you will now see me quite often, and also recommend you to anyone and everyone.... seriously keep up the AWESOME WORK AND STANDARDS AND THE SHOP IS FANTASTIC ???? THANK YOU SO VERY MUCH GUYS YOUR ALL AMAZING ????????????????????????"
5 out of 5
"On the afternoon before a ride from Nottingham to Skegness, my partner asked me to look over her bike. The back wheel wasn't rotating very freely and a closer inspection revealed no usable back brakes! I called Specialised who had some in stock, and with a quick check with the workshop, they even had a wonderful mechanic Pete, who was happy to fix them for us while we waited. What a wonderful service from all the staff. The cycle to Skegness had been saved and she had a great ride, all thanks to Specialized staff in Nottingham."
5 out of 5
"Caitlyn was absolutely outstanding! Her customer service and support were exceptional from start to finish. She was incredibly helpful, knowledgeable, and genuinely took the time to understand what I was looking for. She helped me choose from a fantastic selection of bikes and made the whole experience easy, enjoyable, and completely stress-free. I really appreciated her patience, expertise, and friendly approach. I couldn’t have asked for better support and would highly recommend Caitlyn to anyone looking for a bike. She is a real credit to the team — 5-star service all the way!"
5 out of 5
"Just bought a new bike. Really great service from Paul. Very knowledgeable, helpful and friendly."
5 out of 5
"Best shop, the guys have a cool attitude the best from any bike shop we've have dealt with, they always give a great service. I have bought bikes directly from the store and if ever i have a warranty, service or issue they pull out all the stops. Even borrowed me bikes and equipment when i have been stuck. The two Dave(s) (mechanics) have never once turned me away without getting to a solution. Top blokes, top shop.....ride on!!"
5 out of 5
"Popped into the store with a seat problem with my bike, bank holiday Monday, Philip was able to sort it very quickly, Philip and the guys were very friendly, very helpful and we left very happy. Thanks so much to the team, ???????????????????? star service."
5 out of 5
"Elite level service from Sheldon at Harrogate Specialized. Have been using for years now! Highly recommend. No dramas *ever."
5 out of 5
"Well worth a visit"
5 out of 5
"Bought a second hand Sirrus online which had a slight crankset issue, emailed the store for advice and they really sorted me out. Next day response! They gave me loads of advice on what to do, but actually offered to give me some parts from their spares bin for free! Saving me £100+ and a load of hassle. Popped over from Manchester and collected it and the team were super helpful and friendly. Got the part I needed, took it home and fitted it myself and now have an amazing Sirrus ready to ride. It was so nice for my brand loyalty to be noticed, and to get support from Specialized even when I didn't buy my Sirrus directly from them. When one of my 3 Allez road bikes or my new Sirrus next need some work, I will definitely be bringing them back to Chester. Would love a store in Manchester though!"
5 out of 5
"Very helpful servicing team and nice bike selection in store"
5 out of 5
"First class service. Very happy."
5 out of 5
"Went into the store for some advice on getting my bike fixed and possibly looking for a new bike, Andy L helped me out got my bike back on the road. He then took some time to show me the Vado range for my commute to work. He was very helpful, knowledgeable and nothing was too much trouble, excellent service"
5 out of 5
"Great experience from Dave H mechanic and team. Managed to solve my handle bar issue very quickly and was incredibly knowledgeable about further advice on set up of bike. Would highly recommend a visit if you have any bike issues"
5 out of 5
"Brilliant service from Alister, who helped me replace my bent gear hanger. He was friendly, knowledgeable and went above and beyond to get me back on the road. The whole team were really welcoming and helpful. Excellent customer service, highly recommended!"
5 out of 5
"Very helpful and friendly staff"
5 out of 5
"This is a very well equipped and knowledgeable team. I needed a bike put together in a hurry and everything was achieved in time. They were very responsive."
5 out of 5
"Great service provided by experts who know what they are doing."
5 out of 5
"Excellent service as always. Staff knowledgeable, offering advice and obviously passionate about what they do."
5 out of 5
"Once again superb service from Paul and the team at the Ruislip Specialized. Speaking to people who actually partake in the events, know the bikes and can give real advice makes a big difference to your own confidence and your own performance. Thank you to the Ruislip team."
5 out of 5
"Excellent service, so helpful and knowledgeable. Every time!"
5 out of 5
"Been going here for 3 years now for bike servicing and maintenance. The store is spotless and well-stocked, and the friendly front desk team- George, Dom and Richard, are always ready to lend a hand!"
5 out of 5
"Excellent service today. Charles Harrison had excellent knowledge about the shoes and was very careful and considered when helping me to make the best choice. In addition, and at no extra cost, he changed over the cleats from my old shoes to my new ones - excellent stuff. Thank you."
5 out of 5
"Very impressed by the knowledgeable and friendly staff at the store. All the important details of a dream bike taken care of perfectly ????"
5 out of 5
"Jack was amazing. Sorted my son’s bike out in minutes. Thank guys."
5 out of 5
"Fantastic customer service. Sourced a bike for me from Devon and kept me updated throughout the bike build as well as a very comprehensive handover. Would recommend!"
5 out of 5
"Very friendly and knowledgeable staff. They helped me all through the purchase process. Dom and Paul were my points of contact, and I have to thank them both. Bike is running smoothly, and the 10h bike checkup done successfully. Great experience working with them."
5 out of 5
"Popped in to buy a new inner tube and Felix very kindly offered to change it for me. I’ve been visiting Specialised for years and the service has always been exemplary. My humble bike is a cheep second hand version yet the team treat me like I’ve just cycled in on a new £5000 bike. Their advice is always excellent."
5 out of 5
"Went in to just have a small part fitted, ended up having a few more bits done while I was there. The guys got the bike in straight away! Everyone was really helpful and very generous with their time and knowledge. Excellent service and advice from the guys, definitely recommend."
5 out of 5
"Now I never normally leave reviews!! But I just wanted to pop up and say a massive thank you to the Specialized staff for always making me feel warm and welcome when I just turn up to the store unannounced with a question or enquiry!! Thanks to Andy for sorting me out with an absolute beaut of bike!! Andy is the sort of guy you need in a store like this!! I have purchased many of bikes in the past through Andy from a different bike store and when I found out he was working at Specialized I almost knew I now had to get a Specialized bike lol.. He knows his stuff and I will always trust his word when he speaks of bikes!! It’s been 5 weeks now, coming up to my 6 week checkup and I have loved every single minute of my Specialized beauty!! Also I wanted to give a massive shoutout to Caitlyn who on Saturday sorted me out big time with a quick gear fix in store!! Again I just turned up unannounced and I could see how very busy in the store they were and it was still no problem at all for Caitlyn to have a look!! Very professional!! Lovely manners!! And great service!! Thank you Caitlyn!! And thanks again to you all for being amazing!! See you all next week for my 6 week service!! Thanks again!!????"
5 out of 5
"I highly recommend my new 168 Specialized Power Comp Saddle, it super comfy on my Specialized Levo. The fitting took place with Phil Cradock, he is very knowledgeable and professional. I've been using the Power Comp for about 6 weeks now and covered over 200 miles. Just to add I've not experienced any skin chaffing or snagging of trousers due to it's shorter nose, it’s perfect! Thanks Phil, your brilliant ????"
5 out of 5
"Cass helped me with my dream bike. Highly recommend"
5 out of 5
"Fantastic bike hire experience! Cass provided excellent service—He made sure I had the correct bike size and clearly explained the whole process. He was friendly, knowledgeable, and made everything easy from start to finish. Highly recommended!"
5 out of 5
"Great place, great service ,great passion for all things with pedals.????"
5 out of 5
"Fantastic bike hire experience! Cass provided excellent service—she made sure I had the correct bike size and clearly explained the whole process. She was friendly, knowledgeable, and made everything easy from start to finish. Highly recommended!"
5 out of 5
"Purchased an S-Works SL-9 from the Harrogate Specialized Concept Store. Great customer service, the team kept me updated as to the build and delivery time, a really good explanation on new features when I collected the bike, and super pleased with my new steed. Thanks Joe and Felix!"
5 out of 5
"Will and Jack were fantastic. Amazing service, rented a bike for for my son, and they helped me sort my own bike. Really impressed"
5 out of 5
"Case and Jack felt with the master mind issue as I was a walk in great customer's service."
5 out of 5
"Huge thanks to Jack and the team at Specialized for the best bike shop experience I’ve had! I originally went in for a bike fit as a beginner, and Jack was incredibly patient explaining every detail and answering all my questions without judgment. During the fitting, we realised I needed smaller handlebars to get the right setup. They ordered the parts right away, and squeezed me in throughout a busy day a week later to fit them. 10/10 service I’ll definitely be back and highly recommend them to anyone!"
5 out of 5
"Took my bike to the Specialized Concept Store in Chester today to have a part fitted that i had bought myself, did the work while I waited, fantastic customer service from Dave in the workshop, thanks so much bike is running great now! I will definitely be back to buy my next bike from this store cannot recommend enough!"
5 out of 5
"Jack you are a Legend. Extremely helpful, and fixed my wheels in minutes. Thank you again Jack"
5 out of 5
"Paul helped straight away when I arrived good service"
5 out of 5
"These guys are absolutely the best. Bought two electric bikes from them in recent years and I keeping coming back for service and advice, even for Specialized bikes bought from other dealers. Dropped by this afternoon without an appointment and they managed to fix the matter within less than half hour. So very pleased. Used them for several motor and battery repair issues. Highly recommended."
5 out of 5
"Jack in the shop is so nice and helpful staff are great with my 9 year old boy. The shop is lovely and clean with great selection of equipment."
5 out of 5
"These guys are absolutely the best. Bought two electric bikes from them in recent years and I keeping coming back for service and advice, even for Specialized bikes bought from other dealers. Dropped by this afternoon without an appointment and they managed to fix the matter within less than half hour. So very pleased. Used them several motor and battery repair issues. Highly recommended."
5 out of 5
"Great service and advice today on some wheels and tyres. Super fast service so I could get out and ride. Thank you."
5 out of 5
"William gave excellent service, was extremely knowledgeable & helpful 10 out of 10"
5 out of 5
"With the closure of the Bike Shop on the High Street in Arnold, where do you get parts for your bike in north Nottingham? Choose Specialized, an excellent store with excellent service and knowledge of all things bike."
5 out of 5
"Amazing service fixing my son's bike today. Their knowledge of all things bikes is unparalleled. Big thanks to Dave for getting the bike fixed super quick so my son could get back out playing in the sunshine!"
5 out of 5
"Adam and Amy went the extra mile to sort me out at short notice. Fantastic service great store"
5 out of 5
"Recently purchased a bike through Cyclescheme. Excellent service throughout the process, big thanks to Robin."
5 out of 5
"Great service from the ladies who assisted us on Sat 1st August. Caitlin was particularly helpful and we ended up purchasing a Sirrus bike with accessories."
5 out of 5
"I have taken my bike the Nottingham store many times for repairs and have always had excellent service. The staff are helpful and informative."
5 out of 5
"Lost a bolt on a ride, out, popped into the store and got it sorted, Again. Cant fault service from these guys, Adam was on the case today and got me riding again."
5 out of 5
"Brilliant help from Amy and Caitlyn, had my chain snap whilst out, took it in and they fixed it immediately!"
5 out of 5
"I bought my dream bike from here yesterday and cannot wait for it to arrive. Joel the person who helped me to choose the bike, was really knowledgeable and helped me to get the right bike for my needs and comfort. The whole team were really friendly and let my husband come in with our dog, so we could organise the final details. Brilliant customer service. Extra note: now collected the bike, Joe was great and gave a thorough handover. Did my first big ride yesterday and absolutely loved it. Thank you team for making coming back to cycling such a great experience. Brilliant customer service."
5 out of 5
"Michael and cas sorted my bike perfect cheers"
5 out of 5
"Part of my brake cable mechanism snapped while I was riding on Great Central Way, so I popped into Specialized at Fosse Park on the off-chance and they fixed it for me while I waited! Excellent service and on extremely kind terms too. Many thanks!"
5 out of 5
"Purchased my Specialized Sirrus 4.0 from Mammoth cycles and have been very happy with the bike and the team at Mammoth!Bike had to have the rear hub replaced under warranty and the service team headed by Simon dealt with the issue quickly which was very reassuring!Would certainly recommend Mammoth cycles! Just returned to Certini who have taken over ownership to have an upgraded back wheel and free hub for my Sirrus 4.0 and can say that James and Steve were excellent in advising and sourcing DT Swiss wheel and free hub which was fitted in double quick time.Cheers Guys ????"
5 out of 5
"Outstanding customer service from Specialized, Chester. I bought a Turbo Levo 2 yrs ago from this shop. It’s a fantastic bike but it’s fair to say that it’s had a few reliability issues. However, I’ve been so incredibly impressed with Dave’s calm, efficient and professional approach to solving every problem. He is an absolutely fantastic mechanic and his knowledge, experience and friendly manner just put you at ease as soon as you hand your bike over to him. I couldn’t recommend the team at the Chester Specialized Concept store highly enough. If you’re in the market for a new bike, get yourself over there and know that you and your bike will be looked after so well! ???? **Update July 2026** I have continued to receive consistently excellent service from this shop and would like to thank Aaron in the workshop for going over and above to get my bike running perfectly while I waited. I am a mtb guide and coach and this meant I could honour the booking I had the following day. Many thanks, it really is appreciated. ????????"
5 out of 5
"Fantastic store and outstanding customer service. Always go above and beyond. Well worth a visit, I’m sure they’ll be able to deal with any project or needs."
5 out of 5
"I have had a great experience with Specialaized Nottingham. They have helped me get my bike fixed urgently and have gone above and beyond with their service. I recommend this store to anyone looking for professionalism and reliability. Thanks again to the team."
5 out of 5
"I had a fantastic experience with Jack at Specialized UK. He was incredibly helpful, responsive, and efficient in arranging a replacement helmet through the Specialized crash replacement warranty scheme. He made the whole process quick and hassle-free, keeping me informed throughout and ensuring everything was sorted without any issues. Excellent customer service from start to finish. Thanks again, Jack—I really appreciate your help and would highly recommend Specialized UK based on this experience."
5 out of 5
"Came in today looking for a road cycling helmet and coming in as a novice - I had no idea what I was really looking for. Caitlyn was so informative and helpful. She gave me so many tips and made me feel so much more confident about starting out! Thanks again :)"
5 out of 5
"Excellent service by John in helping me choose the correct size bike as I was in between sizes. Very knowledgeable and helpful, I’m much more confident I am getting the right bike after his advice."
5 out of 5
"A huge shout out to Caitlyn at the store, accommodated an absolute beginner with everything I needed and got the bike and shoes all set up. Highly recommend the store and go see Caitlyn for help and support."
5 out of 5
"I came into the shop as an absolute novice, looking for a small piece of equipment to fix my bike. Rob and the team were incredibly patient with me and spent a considerable amount of time walking me through the issue and explaining how to resolve it. I’m from London, and you certainly wouldn’t get this level of 10/10 service there! The team are clearly incredibly passionate and knowledgeable, and I would absolutely go back to them should I have any issues in the future."
5 out of 5
"Bought an epic 8 from there, fantastic experience and very professional and friendly staff. Charles went the extra mile setting it up for me . Would recommend Glenn"
5 out of 5
"Jack was fantastic today, he spent time with me today giving great advise, and he has buckets of knowledge to share. He is not only knowledgeable about the hobby and products, but you can tell very quickly that he genuinely enjoys working for Specialized, and that he is very passionate about the brand and the products they offer. After meeting Jack today, I’m 100% confident that what I buy from him will be a good fit for my needs and not just what the marketing tells me to buy. Thanks for your advice today, I learned a lot in the short time we spoke."
5 out of 5
"Recently purchased the Enduro Comp from the Nottingham store. From finding the bike, to them saving it for me due to limited stock nothing was too much. Adam and Wayne both replied to every request, bike arrived exactly as arranged, service throughout was top notch - would go back to these guys again for my next bike without hesitation !!!"
5 out of 5
"I was in a proper jam and under time pressure after knocking my derailleur and Sheldon from the service team, was generous to sort it there and then for me! Thanks so much to him and the team - it was busy in there and they were keeping it cool!"
5 out of 5
"I had a couple of issues with my Specialized levo. I contacted Specialized concept store. Nottingham spoke to Adam. He was very helpful asked me to bring my bike in I popped into the store with my bike. He soon got the Alan keys out swapped me a couple of bolts of an old bike they had install and sorted the issues I couldn’t be more pleased with the store and Adam."
5 out of 5
"These guys are fantastic. Rear mech problem which was a SRAM product. Took the defective component into Certini, in less than a week they had a replacement waiting for me. As with all Certini stores, customer support is outstanding, which is why I wouldn’t go elsewhere, spesh all the way. Also got to shout out to SRAM too as they were also fab. Just a genuinely customer focussed company. Thank you Certini."
5 out of 5
"I went with my son Jonathan to collect his dream bike. We couldn't be happier. Thank you Charles for your time, advice and recommendations. The Rockhopper is awesome, and the upgrade tyres, pedals and grips are the icing on the cake. They improve the bike and make it 'his'. We really appreciate everything, thank you for making it so special!"
5 out of 5
"The guys were great. Reseated a tubeless tire which my small pump could not manage. Kind and helpful."
5 out of 5
"I would like to thank Ollie and Simon and Sheldon for all the help and repair to my creo 2.Allways great service,and advice.Would recommend this as the best bike shop I have used."
5 out of 5
"Quick shout-out to Paul and his team: thank you for helping me with the spare parts only an enthusiast would keep in stock. What a wealth of knowledge and range of tempting bikes !"
5 out of 5
"July 2026 Review: This is my 3rd bike fit with Phil at Specialized. This time on a new road bike that didn't quite fit right. New bars were needed, as they were all in one with no adjustable changeable stems, only needed 10mm shift, seat 2mm one way I think & angle change, brake/gear levers slight angle change, & did first ride Sunday & Wow what a difference. So many people struggle or manage for years & live with it. There's no need. There are professionals out there like Phil that can change your riding life. Make you faster on the bike. More comfortable. And what is priceless, is the no more injuries or niggles you have to suffer cause that's a big issue with bikes that don't fit right & you think Aah I just got knee pain or shoulder pain or hip pain-Don't accept it, get yourself a proper bike fit & you'd be surprised. And cracking job by Pete & Andy on putting me bike back together on some intricate parts, after needing some bits & stalling on some bits till I was ready to come in for the bike fit so we wasn't changing stuff twice-And did the second install while I was there for the bike fit, so saved me coming back again. 2025 review: Had a bike fit with Phil at Specialized. I'd bought new road bike & was stretched out on hood, crunched up on drop bars, & slight knee pain one side. I booked in with Phil at Specialized for bike fit as he did me Mountain bike 2 years ago & transformed my reading instead of struggling & effort, it was then a breeze to ride with a few changes. My road bike this week, Phil measured bike up, me, knees legs & all that, made a few tweeks to hoods, seat adjustments down, back etc. And totally different bike with no parts bought. Road it this Sunday & was natural & much less effort & no knee pain. Felt much more comfortable in the sit up position, slight bend in elbows as should be. Didn't feel crunched up when in the race position. Totally forgot when I got back, missus said How's your knee pain cause 1st ride minor left knee pain. There was none. So many people ride 10 years with the same bike with the odd niggle don't feel quite right or buy a stem here & there, when if you went to see Phil, 2 hours later, you all solved."
5 out of 5
"Really good customer service and quick and excellent service Would definitely come again"
5 out of 5
"I bought my bike there, get it serviced there which has been quick and reasonable, My tarmac sl8 has not missed a beat in gear changes or anything with them looking after it, I travel 60 miles each way to go there, think that says enough"
5 out of 5
"Very good service. Had to phone up for some help in cyclescheme and Caitlin was a great help"
5 out of 5
"Fantastic service from start to finish from Caitlyn who couldn’t have been more helpful - great upselling"
5 out of 5
"Excellent service , had my e bike serviced here, really thorough and I know it has been done professionally and with integrity. Went way beyond the extra mile, great mechanic"
5 out of 5
"Im new to Harrogate and I've been cycling around the town exploring this wonder city. My bike is pretty old and a few weeks ago my gear cable outer section just completely failed on me because it was corroded on the inside. Im 3 miles away from my car at this point and couldn't use my gears at all so I decided to go get the parts from the specialized shop which I know was fairly close by. I popped in and explained my dilemma to the guys in the shop. They immediately set to work sorting the issue for me. I did explain that I would buy the parts and the tools from them and do it myself to try save a labour cost because the bike is just not worth it but they said no worries and cracked on doing the whole job from start to finish. I thought ok fair enough I'll pay them because they'd be so cool but in the end they only charged me for the parts used. I couldn't thank them enough, these guys were absolutely amazing ! A definite 5 stars from me *****????"
5 out of 5
"Fabulous shop with incredible service. I am traveling via bicycle and had to have my bike fixed that day. They were very busy but fit me in so I could continue the trip the next day"
5 out of 5
"Super happy with my experience today. I came in and needed brake pads changing and Cormac was incredibly helpful in changing them and advising me on general bike maintenance. A true credit to the team"
5 out of 5
"Thanks to Danny and Troy and Specialized for supporting our London To Paris charity bike ride by servicing my bike, including new tyres and parts. So generous."
5 out of 5
"Had a fantastic customer service interaction with a wonderful young lady called Caitlyn. Extremely knowledgeable and helpful and super friendly. Will definitely be using specialized in the future. Five stars from me."
5 out of 5
"I’d just like to say a big thank you to Certini/Specialized Concept store Birmingham and Specialized too of course. My Levo went in with a few motor related issues. In less than a week I had my bike back with a new motor and wiring harness. Exceptional service, lovely people too. Thank you, that’s why we buy Specialized, plus they are exceptional machines! Thanks guys."
5 out of 5
"I bought my dream bike from here yesterday and cannot wait for it to arrive. Joel the person who helped me to choose the bike, was really knowledgeable and helped me to get the right bike for my needs and comfort. The whole team were really friendly and let my husband come in with our dog, so we could organise the final details. Brilliant customer service."
5 out of 5
"Absolutely brilliant service from Robin and his colleagues. They recommended the bike fitting service available on their premises, this was brilliant and has enabled me to adjust my bikes to comfort perfection. I also decided to buy a Diverge 4. I am quite small. The bike fitting service recommended sizes that I thought would be impossible to meet. Robin persevered and eventually all parts were sourced. My bike is amazing, perfect comfort on long days. Thank you Robin and co!"
5 out of 5
"My wife and I recently bought 2 e-bikes from Specialized. Mine came from the Newbury store and my wife bought direct from Specialized. The bikes were great but much bigger than we anticipated and not suitable for what we hoped to do with them. Mainly touring. My bike had also been damaged in transit. We were in a bit of a pickle with what to do? I rang the Newbury store and spoke to Mark. What a great guy! From there on in Mark and the team at Newbury sorted everything out from returning the bikes to finding us the bikes we needed. Not only that. Mark drove up to pick up the returned bikes and bring a Vado SL to try. This was the bike we needed from the start so Mark ordered 2 for us and then delivered them. We live 2 hours away from Newbury ! Nothing was too much trouble. How often do you experience this level of service these days!? Outstanding! Thank you so much Mark and colleagues. Everyone we spoke to at the Newbury Concept store was equally as helpful."
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