Bristol Store
"Recently purchased two bikes from here and the service and knowledge was first class. Just been back had had our free Sevice and again the Service has been spot on from Bal and the rest of the team. Highly recommend Certini Bristol. ???? Thanks Nick & Lisa."
Ruislip (London) Store
"As someone that has been involved in the retail industry myself for 20 years, I can't help but marvel at the excellence exhibited by Dom and the team at this store. From the moment I stepped through the door, I was greeted with warmth and enthusiasm, setting the tone for an exceptional new bike shopping experience. Dom was absolutely amazing throughout the entire process. His expertise and passion for cycling were evident as he guided me through the options, ensuring I found the perfect bike for my needs. He was incredibly patient, answering all my questions and making sure I was completely comfortable with my purchase. The bike itself is awesome.....smooth, fast, and exactly what I was looking for. If you’re in the market for a new bike, I highly recommend visiting the Ruislip store. You won’t be disappointed! Thanks again!!!"
Ruislip (London) Store
"I hadn't ridden for years and needed a bike for some cardio that's actually fun to do. I was really impressed with the time Paul and Dima took to make sure I had the bike that fit me perfectly and matched my riding requirements. I was a really nice friendly visit and my bike was ready to collect the following weekend. The shop is self has a great atmosphere and a huge range of different bikes to try and test. I also liked that there was no pressure to buy just good sound advice. The handover was also great, Dima helped me load the bike on to my car carrier. It was only my second time putting a bike on the car so help was gratefully received. The bike came with a checklist so I can see the fundamentals have been checked by at least 2 technicians before delivery. I'm really happy with the bike which is a Rockhopper Comp it really is a joy to ride. Thanks Guys"
Ruislip (London) Store
"Drove from Lichfield to Ruislip store to buy a new bike as they were the only store with my particular model in my size. Walked through the door to a nice welcome from the staff brought the bike there and then and waited for the bike to be finished build and fitting to my measurements Fantastic friendly and knowledgeable staff and a great store. Only wish they were closer to Lichfield Would 100% recommend."
Nottingham Store
"Another thank you to Lewis for excellent service - this time sorting my gear problems."
Nottingham Store
"Very nice customer service, thank you guys for your help"
Chelmsford Store
"Excellent bike shop, super friendly knowledgeable staff. Swapped the cassette and rotors for me on some wheels for free as a returning customer. Highly recommended"
Chelmsford Store
"Ian was very helpful in dealing with a few questions I had about a bike I hadn't actually bought from the shop - most other shops definitely haven't done this from my 20+ years experience riding bikes. When my bike next needs a service (or replacement - hopefully not for a while!) I will definitely be coming here now instead of my usual place."
Nottingham Store
"Popped into store to ask for some help and guidance regarding a few minor issues with my bike,felt very welcome,friendly knowledgeable service,the guys were nice,polite and professional with a helpful service,would highly recommend."
Chelmsford Store
"Unbelievable service from the guys here! Needed a quick turnaround on rear wheel after a puncture. These chaps had me sorted with a tubeless setup before I could even finish a coffee. Would definitely recommend!"
Harrogate Store
"Fantastic customer service from the team at the Harrogate Specialized shop. As a new customer I have been impressed with their thorough technical knowledge not only about Specialized bikes but all things cycling! A learning experience for me every time I visit the shop. My new bike is superb, matching my cycling ambitions. It fits perfectly. Riding has become even more of a joy! And all down to the care taken by the team to ensure I walked out with the right bike and a happy customer. Shout out to Charles who walked me through the options, gave great advice and ultimately helped me choose my dream bike - the S-Works. Also thanks to Joe who liaised on build options, sale and collection. A top notch service all round. Thank you!!"
Nottingham Store
"Broke my bike chain on the way to work, they helped me immediately! Because of them I made it just on time. Were friendly and efficient. Thanks so much guys :)"
Chester Store
"Fantastic service with very professional, friendly staff. Nothing was too much trouble, being newbies on e-bikes we needed a fair bit of help but never felt we were being a nuisance. We were committed hybrid bike user but decided to buy 2 Specialized Vado 5 step through bikes after a mountainous bike holiday in Spain. Purchased over the phone, collected them 1-week later and rode them home, 24 miles. Bikes were brilliant and the trip barely used any of the battery power. Should have invested in these bikes much earlier and now wouldn’t ride anything else."
Bristol Store
"Took a rear bike wheel in for repair, brilliant service from start to finish. Brilliant communication. Thanks for your help and quick service"
Birmingham Store
"Awesome customer service, friendly and helpful. Quick response to all of my many queries, received and assembled my bike and then packed it for air travel incredibly well."
Birmingham Store
"I just have to let you know I am overjoyed with the upgrade to my bike and for my new shoes and bike set up. Everyone in the store is always attentive and helpful and the products speak for themselves. I want to particularly thank Guy and John for their help and support in putting my bike and me back in the best position to maximise my cycling efficiency, speed and enjoyment. You have both gone to great lengths to get it right for me and to talk through options to help me make the best decisions. Thank you again."
Nottingham Store
"Got a puncture on my commute to work and couldn't get my tyre to reseat properly. The guys at Specialized Nottingham quickly sorted my issue for me. Great staff and service. What more can you ask for. Many Thanks"
Bristol Store
"Took my Aethos back with brake isdue; Guy who booked me in was polite Guy who phoned to say bike was ready, was courteous and friendly Guy who I collected bike from was easily my best customer service experience ...anywhere, in recent times - courteous, friendly, informative, but mainly just all round top Guy. I just wish I'd taken note of his name , so Certini would know... but he rides and plays a bit of golf, if thst helps them. Brilliant tbh I would just add... I appreciate you are all busy.... often on the phone...but a little nod or 'won't be a sec" to anyone waiting to be served in store helps stacks. ... but honestly... give that lad a pay bonus :)"
Harrogate Store
"Sheldon was incredibly helpful today when I dropped in for advice mid ride. Not only did I get free advice, but he fixed the issue as well! Cannot recommend him and the Specialized concept store highly enough for great customer service."
Harrogate Store
"I have been going to this shop for several years now. The customer service, expert input, and assistance from the sales team (special shout out to Joe!) is second to none. I have had some ongoing issues with one of my bikes and they have really gone above and beyond to help me resolve these. The quality of work from the mechanics in the servicing team is spot on; having experts in the specific bike brand that you choose to ride is a huge advantage when you want to ensure your bikes get the best care - which they always do. Can't recommend the shop highly enough."
Bristol Store
"After initially being told by a staff member that I would have to book in and wait …I then Approached , Chris who kindly helped me quickly diagnose a wet corroded plug and a faulty controller. Both jobs were done quickly and to my satisfaction. Back on the trails with a smile on my face ????"
Harrogate Store
"I cannot thank Sheldon and Dan for the work that was done on my bike. The advice that was offered and service that was delivered is unmatched! Thank you so much. You guys have secured my custom for many years to come!"
Ruislip (London) Store
"These days, good advice and after-sales service are hard to come by. However, Specilized Ruislip is an exception. The staff are knowledgeable, approachable, and take the time to explain your options in detail. There’s no hard sell—just the facts to help you make an informed decision. I absolutely recommend a visit if you’re considering buying a bike. Needless to say, their bikes are well-made and of exceptional quality."
Ruislip (London) Store
"Bought a saddle and pedals from Paul - very pleased with the items, saddle is incredibly comfortable and the pedals give a sense of more power, well worth the extra expenditure. Many thanks. I would definitely shop there again."
Nottingham Store
"Special thanks to Pete & Lewis for going the extra mile & sorting out my drop in issue. Great service"
Harrogate Store
"Recently purchased a new bike from the Specialized store in Harrogate, the 4th bike I have purchased from them. As always the team have been amazing and I highly recommend this store to everyone. The new bike is custom built s-works, there was no pressure to buy anything except what I wanted, Felix dealt with the sale from end to end, his advice and direction was exceptional. I also wanted to call out Dan who took on the project to build the bike, it is so much fun to ride, handles brilliantly and feels so comfortable on any ride. Big thank you to the Harrogate Specialized store"
Nottingham Store
"They are closest to me, yet there are busiest around. It take around 3 weeks to get your date. Bike fixed (shifting), even after first ride it needed some tuning and it was done for free of charge. More expensive then others but in best quality."
Nottingham Store
"The staff are very helpful. Many, thanks."
Nottingham Store
"Excellent service, highly recommended. Fixed my bike after a crash, returned it like new. Professional and friendly staff."
Newbury Store
"1st class service as always - wouldn't go anywhere else"
Newbury Store
"Highly recommended bike shop. We received an excellent service, tailored to our individual needs and all the staff were very supportive and attentive. Thank you"
Ruislip (London) Store
"Great shop, great knowledge from the staff. All round great experience every time I go in there."
Chelmsford Store
"Was dealt with by Luke today. Very informative and took time out to explain the complexities of which bike upgrades would be suitable/ compatible with my bike."
Nottingham Store
"Excellent service and support! I can't recommend them more highly"
Harrogate Store
"Brilliant service"
Harrogate Store
"I visited the Harrogate store to buy a new SL8 Tarmac my experience from start to finish was an absolute pleasure. Charles was extremely knowledgeable and couldn't have been more helpful giving me the confidences to make the purchase knowing that i would be in good hands. I would definitely recommend a visit all the staff have been fantastic. Special thanks to Charles for hooking me up with my dream bike. Lee"
Ruislip (London) Store
"I had the best experience! Thank you so much Paul ????"
Birmingham Store
"Very good customer service and I’m well pleased with my purchase"
Nottingham Store
"The customer service that l received this morning from your staff at your shop at pure gym nottingham road was really incredible and very approachable people."
Newbury Store
"Our experience of purchasing two bikes from the Newbury store was great from start to finish. From the initial advice on the phone, to the collection service offered in-store. I even had assistance with safely packing the bikes into my car. Thank you to Matthew who was very knowledgeable and helpful. The bikes are of excellent quality too."
Birmingham Store
"Was after a part for a Crux frame which was back ordered out of stock nationwide. Jon at Specialized Birmingham done a top job finding one and in time ready for the weekends event. Much appreciated"
Nottingham Store
"Andy at Specialized Nottingham couldn’t have been more helpful. He arranged for me to test ride a Turbo Levo SL over a weekend. I was so impressed, that I ordered one on the Monday. I have now done over 120 miles of single track on it and I love it. Having already previously bought a Tevo from them for my partner, I can’t recommend Specialized Nottingham highly enough."
Birmingham Store
"Jon was extremely helpful and importantly patient with me. Very impressed with knowledge and support offered."
Chester Store
"Big shout out to Charlie who spent a lot of time helping make sure my new bike was set up properly and talking me through all the bells and whistles it came with. Beginner here to mountain biking and the advice and guidance that Charlie gave (including naming great places to visit) was much needed and appreciated - he also did it in a friendly and welcoming manner that was easy to understand, considering he was someone who is clearly an expert on the subject talking to someone who was an absolute novice. Oh and the bike is awesome too!"
Harrogate Store
"I have been going to Specialized Harrogate for years and both the sales team and mechanics have always been really knowledgeable and helpful. I have to give specific recognition to Felix who always goes above and beyond and is an asset to the company."
Birmingham Store
"Fantastic experience at this store!!!! They managed to put a bike together for me in record time. Appreciate the efforts you guys did making our daughters birthday memorable thank you again for the work to her bike 10/10"
Harrogate Store
"Quick to help with my knackered old bike"
Nottingham Store
"Great service today from Wayne, fast and efficient service."
Newbury Store
"Really helpful, service orientated folks. Thank you!"
Birmingham Store
"Just purchase a specialized levo sl comp cardon bike .phoned fort dunlop store for help with my new bike .i found a person name robert very helpfull with information on parts etc. after travelling to another store for help & advice .getting no help at all so that shop lost a sale on parts for bike so thank you robert for your help????????♀️"
Ruislip (London) Store
"Had a broken spoke on my bike wheel was fixed very quickly and fairly priced will definitely be taking my bike here from now on, i rang halfords firstly they said to bring the wheel in they would measure the spoke and it would take 3-5 days i took it here and it was done in 15 minutes, great service"
Nottingham Store
"Popped into the shop with my gravel bike because its SRAM gears had stopped working and wouldn't get going even after a hard reset. Despite being clearly swamped with work Matt had a look at it, tried swapping out the shifter batteries then reset the system and restored it to full working order within minutes! Friendly, professional and great vibes in the store; I highly recommend anyone to pop in to get their bikes serviced - I definitely will! Thank you guys :)"
Birmingham Store
"Faultless service received, super helpful and knowledgeable staff and a pleasure to deal with. Danny, John and team across the store could not have done more - would definitely recommend both Specialized brand and Birmingham Store."
Birmingham Store
"Superb service from Danny and his colleagues. I had a good idea of the bike and components i wanted, but Danny was able to fine tune and answer all my questions and make suggestions. After ordering he kept me fully up to date, and the hand over was seamless. Knowledgeable, helpful, and very, very, competitively priced. Highly recommended!"
Harrogate Store
"The whole team are extremely helpful and knowledgeable at this store. In this instance Sheldon swapped out broken shifters on warranty while I waited to get me rolling again - superb as always and much appreciated. Thank you."
Norwich Store
"Thank you thank you thank you! It’s rare these days to find a repair shop with staff who will go above and beyond to help without making you feel like a terrible burden, especially when you have a spicy brain and doing things like this is super hard anyway. Thank you Callum, you’ve been super helpful and understanding from the get go - so much so I don’t mind making the 2hr round trip to come to your Norwich branch for my service in a couple of weeks ☺️"
Newbury Store
"The best bike shop. It's a pleasure to visit the Specialized store in Newbury. Always friendly, really helpful and reasonably priced for such great service and repairs. Recommend their bike fit which has transformed my comfort and performance on the bike."
Nottingham Store
"Really helpful and knowledgeable guys thanks John.."
Birmingham Store
"Simply awesome!!! Expert knowledge plus amazing customer service. They continue to exceed my very high expectations"
Harrogate Store
"Great customer service. Personalised and with great advice and flexibility."
Bristol Store
"Thanks for your kindness and help today guys, top customer service! ????"
Chester Store
"Fantastic customer service. We bought a MTB for my 14 year old son and it was set up and tuned for us. We were helped by Charlie, who was knowledgeable, friendly and clearly passionate about biking."
Birmingham Store
"Very helpful and great service selecting the right bike. Danny went above and beyond."
Newbury Store
"Amazing service from Mark."
Harrogate Store
"Amazing guys, helped me with selecting the best bike for me. Really happy with delivery times, kept me updated during the process. Joe is very professional and gave me some good tips about the bike and answered every question i had. Bike feels amazing. 10/10 service."
Birmingham Store
"Absolutely brilliant first class service from start to finish. Top blokes, helped me setup bike and very informative. Don’t rush you and treat you like a valued customer. Very much recommend… from the minute I said I was ready to go the bike was ready to be picked up within a few hours."
Harrogate Store
"Very helpful staff"
Birmingham Store
"Brilliant experience. And fantastic customer service. Made buying my bike and accessories very quick and easy. And communications between ordering and delivering was brilliant and on time."
Chester Store
"The lads in this shop are a credit to specialized so helpful and friendly I've been using it for 5 years and never been let down or had a bad experience they even get youre bike sorted quicker than expected."
Harrogate Store
"Great service every time I have been, and surprisingly good prices when work is needed."
Birmingham Store
"Excellent workshop and superb customer service. Highly recommended."
Harrogate Store
"Picked up a Kenevo today, the guys were very helpfull and knowledgeable, highly reccomended ! Thanks"
Norwich Store
"Last Friday Went there."
Nottingham Store
"I bought an eBike here before it was the Specialized store. I took it in for a service. The staff were friendly. The technician was so careful with his work. My bike was like new when I collected it. The brakes had had their pads changed, it was clean, the software updated and it now runs like a dream! Thanks"
Harrogate Store
"Was looking to purchase a new electric bike in Jan 2024. I reached out to 10+ stores in my search for advice and a good deal. Specialized Harrogate were head and shoulders above them all. Joe was the person I spoke to first and stayed with him for the whole journey. Nothing was too much trouble and gave lots of useful advice and suggestions. Actually I was so impressed by the level of customer service and feeling valued I ended up purchasing 2 Specialized Turbo Levo Alloy Comps (one for my partner, who would have been really miffed if it was just me with the new mountain bike). If you need help, great service and great bikes you won’t go far wrong reaching out to Specialized Harrogate, and he might hate me for saying it, but ask for Joe."
Chelmsford Store
"Efficient friendly and knowledgeable - very helpful with good service. Recommended"
Harrogate Store
"Recently purchased a new bike from them by mail-order. As I live quite literally hundreds of miles away, this was all done by phone and email. Everyone I spoke with was fantastically helpful, courteous and understanding. Nothing was too much of an issue, and no question was left without a concise reply. Would 100% purchase again from the team at this store. Special thanks has to go to both Rob and Crian!"
Harrogate Store
"I bought two ebikes online from this store. The crew at the store patiently answered my many questions before I settled on a couple of bikes, the Turbo Tero X4.0 and the X5.0. They were packaged up and sent up to me in Scotland and were in perfect condition when they arrived. Great customer service throughout, they even price matched the bikes to ones I could see online elsewhere."
Chester Store
"I recently bought a new tarmac and this guys where by far my best experience in customer service. Andy and Jack were fenomenal. Always polite, friendly,patient with all my questions and very very professional. I live in central London and I have very well known bike shops here and if I had to compared them to this most famous shop in London that we all know near to Richmond park. This guys give 20-0. Thank you boys. You are amazing. Hope to deal with you soon again."
Harrogate Store
"After doing my research, it was time to buy the best brand bike in my opinion, having rode emtb bikes for the last 6 years, specialized was my first choice, Bought mine from the harrogate store and the sales and after service have been excellent, if you want that extra feel special service and quality, I very much recommend this store for your next bike, five stars"
Birmingham Store
"Really pleased with my new bike, ordered and delivered within 24 hours! Unfortunately the gear hanger was bent during delivery, but the guys at the Birmingham store sorted out a local replacement, that day. Unbelievably good customer service. I would highly recommend ????"
Harrogate Store
"Don't be intimidated by all the gorgeously expensive hardware. The service team here are unfailingly helpful and courteous - and don't charge crazy amounts to help out mechanical incompetents like me. Great work all and thanks for the friendly response"
Birmingham Store
"I have used the Specialized Concept Store, Erdington on many occasions. The staff - Dan, John, Guy & Phil are excellent! I've had 2 bike fit's by John & have bought numerous accessories from them. Their customer service, knowledge & professionalism is second to none. Well done guys."
Birmingham Store
"Fantastic service from all the guys at the Birmingham Store. Will defo be back!"
Harrogate Store
"An absolutely incredible service by the the best team of knowledgeable professional bike mechanics in this town would wholeheartedly recommend taking your pride and joy here because they will treat it like it’s their own."
Ruislip (London) Store
"I’ve had my eye on a Specialized bike for a while and popped into the Ruislip shop when visiting from Glasgow last year. I was really impressed with the shop and the service and massive thanks to Dima who was brilliant. With his understated knowledge and professionalism I decided to return to London for a bike fit which was a great experience, can’t wait to get out on the road. Thanks!"
Harrogate Store
"My Levo SL booked in today regarding TCU battery & Turbo lack lustre. Very quick turnaround (30mins or so) with new battery & motor recalibrated. Brilliant service & turbo is now back to how it should be. Actually caught me out on rocky climb (it was icy!) lol."
Ruislip (London) Store
"Thank you to Dima for today's bike fit. You are a wealth of knowledge and experience but yet so modest and humble. Also extremely professional and helpful, I just wish I had got the fit done sooner. I immediately felt the difference on the bike and am excited to go on longer rides with comfort now. Thank you again."
Nottingham Store
"Very quick response great staff and best products with the reasonable prices the infrastructure and quality is excellent please visit the store and buy the best once what ever you want"
Norwich Store
"Most likely the best repair shop in Norwich! Callum has time and time again hooked me up with quick repairs, that simply address the issues I face! One of the only places that doesn’t try to trick you in replacing random items to simply up your order value, always honest and happy to help and dish out advice!"
Norwich Store
"I spoke to Csaba over the telephone for advice as I was really struggling to find what I wanted in Scotland. The chap was excellent, really knowledgeable and went the extra mile for me. I got excellent advice about upgrading parts in the future and purchased a Riprock 20 for my young son. The Bike came delivered to my door this afternoon. It’s excellent, just what I was looking for at a very good price and with free delivery. The whole experience has been top notch, I would highly recommend this shop! Well done specialised Norwich and top marks to Csaba. Thanks!"
Bristol Store
"The reception was warming and I look forward to visiting the store on more occasions."
Chester Store
"I have been visiting this store on/off for the past 12 years or so, lusting over one day owning a top end bike. In the meantime I have bought the odd bits and bobs and found the staff to be super friendly and knowledgeable. Even when asking about frames/parts etc they were never pushy but always had the time to explain what everything meant. Fast forward to now I recently finished a custom S-WORKS bike build here, and I have just had my first service. Buying all the parts for my bike I thought was going to be an arduous task. But the staff here totally changed that. They have been superb. From sourcing scarce parts over the COVID/Brexit years to keeping them safe in the warehouse, the whole experience has been fantastic. I would like to make a special mention about Alex who probably talked to me more than his own family during that time, for his patience, product knowledge and help. He's an asset as are the other staff members. Now I have my bike build, I won't be a stranger, I will pop in whenever I'm in the area for a coffee and a chat. Anyone thinking of buying a bike from here, do it. You won't be disappointed. Thanks guys! Keep up the good work ????"
Chester Store
"I have been visiting this store on/off for the past 12 years or so, listing over one day owning a top end bike. In the meantime I have bought the odd bits and bobs and found the staff to be super friendly and knowledgeable. Even when asking about frames/parts etc they were never pushy but always had the time to explain what everything meant. Fast forward to now I recently finished a custom S-WORKS bike build here, and I have just had my first service. Buying all the parts for my bike I thought was going to be an arduous task. But the staff here totally changed that. They have been superb. From sourcing scarce parts over the COVID/Brexit years to keeping them safe in the warehouse, the whole experience has been fantastic. I would like to make a special mention about Alex who probably talked to me more than his own family during that time, for his patience, product knowledge and help. He's an asset as are the other staff members. Now I have my bike build, I won't be a stranger, I will pop in whenever I'm in the area for a coffee and a chat. Anyone thinking of buying a bike from here, do it. You won't be disappointed. Thanks guys! Keep up the good work ????"
Bristol Store
"This was the fourth bike shop I visited to try and find a tubeless repair kit and the only one that actually stocked them. Let me borrow a pump and helped me thread the plug onto the device. Very helpful thank you"
Harrogate Store
"The customer service at Concept Store Harrogate is next level. This is the second bike I’ve bought from here and once again they have looked after me so well. They bend over backwards to help, give the best advice and find you the best deal that’s perfect for you. I won’t use another store for buying or servicing, and that’s something considering I live in Preston! Thanks guys, I’ll be back very soon."
Ruislip (London) Store
"Very knowledgeable around all Bikes great team. Would highly recommend this shop top mechanics also ????????"
Birmingham Store
"Just returned home with my Roubaix fixed by a very helpful, knowledgeable and skilled mechanic (Guy). A simple swap of a shim solved a compatibility issue with the 1.0 and 1.5 future shock system. Huge gratitude to Guy for sorting a problem caused by Certini sending me the wrong shim with my replacement cartridge. Very happy."
Nottingham Store
"Great, friendly people. Thank you for help. Mike."
Chester Store
"I just want to take a few moment to explain how exceptional the quality of service was from the team at Specialized Chester. I took my bike in for some warranty work and to have several updates completed, and from the very first moment I walked in I was made to feel extremely welcome. My specific requests were carefully adhered to and as promised the work was completed swiftly and efficiently. I was also impressed with the workshop manager David Wingrove, whom not only completed the work on my bike in full to an extremely high standard, but kept me fully updated throughout. I cannot recommend him enough if you require any form of maintenance on your Specialized bike. It was well worth the 80 mile round trip to receive service of this calibre. Thank you to the team at Specialized Chester once again and see you in the near future for a service. Marc."
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