Harrogate Store
"Honestly the best customer service I have received from a bike shop. Rob at the store was instrumental in helping me get my dream bike build with great customer service and communication. A big thanks to Charles also for his knowledge and great customer service and helped me a good deal to navigate some initial indecisions I was having about my bike build. A big thanks to the mechanic who did an absolute amazing and professional job on my final bike build, the attention to detail was on point! All in all you cant go wrong with the service and help at the Specialized Concept store that I feel fortunate there is this store in Harrogate with this level of great customer service relatively close by to Leeds. I highly recommend this place!"
Harrogate Store
"After a rubbish experience at another shop i called this shop spoke to Rob he was so helpful and knowledgable. I went to see him the next day and bought the bike i wanted, nothing was too much trouble he was so helpful , the pickup process was great he went through everything with me . excellent service would highly recomend Rob and this shop"
Nottingham Store
"Incredible staff and service. I’ve recently bought my first full suspension bike and I’ve had a few issues with my wheels and storage cap. They’ve all been a huge help in getting these sorted and I’m so grateful to them all. Would 100% recommend!!"
Harrogate Store
"A very well designed and appointed shop with attentive staff to give advice. When collecting my new Creo I was given a very thorough guided tour of how to use its functions. Very much appreciated. Thankyou for a good buying experience."
Nottingham Store
"Absolutely outstanding service from Nottingham Specialized store. Adam and Jack especially helpful and both very knowledgeable. Bike service and new bar tape fitted and prompted with text when work completed. Highly recommend and professional and would not hesitate to return. Regards Bob Cook."
Harrogate Store
"The 2025 Vado SL’s are fantastic machines. First class service from Joe at Specialized Harrogate who managed to arrange our new bikes 2 days before leaving for a trip to France and Spain. Top notch!!"
Nottingham Store
"Great bike fit with Phil, very attentive, and super friendly workshop team, Andy & Pete were fab:)"
Bristol Store
"Dropped in yesterday with my front wheel and a flat tyre. I thought it was a tubeless tyre because of the brand but the guy soon put me right - in fact it was a tubeless wheel that contained an ordinary inner tube! He changed the tube for me there and then for a nominal cost. I was in and out within 15 minutes. Great service. And thanks for just dropping what he was doing and sorting me out ????"
Bristol Store
"What a great place , very knowledgeable and helpful staff , excellent service , had an issue with my Bottom bracket,after talking with jack he knew exactly how to fix it , booked in fitted no problem, would recommend them to anyone ."
Harrogate Store
"I bought my new Specialized Turbo Levo Comp Alloy from the Specialized store in Harrogate. I was ably helped by Joe who was just fantastic from start to finish. It makes a real difference to have knowledgeable but relaxed and friendly staff. I was given all the information needed and it made the decision making a joy. Love my new bike. Would highly recommend this store. Fabulous. Thanks for making it a great experience!! I would recommend to anyone."
Newbury Store
"The display on my Kenevo failed, whilst under warranty, and the shop I got it from had closed for good. Banjo and SCS in Newbury are now my nearest Specialized dealer so called in to ask if it was something they could possibly sort for me? Took about 20-30 minutes and I was heading out of the door with a new display fitted one very happy chap. Shop is well stocked, the staff very friendly, helpful and still believe in good customer service. Well worthy of five stars."
Nottingham Store
"Dan was extremely helpful - much appreciated. I will be returning. Thanks"
Chester Store
"Top lads, picked up my new levo from them, sorted me out with everything I needed. Definitely recommend them. Great service."
Nottingham Store
"I bought a specialised bike from the store in Nottingham but it was stolen during a break in. My replacement specialised bike was delivered by post from a different supplier along with some future shock springs which it said needed fitting. I took the bike to the local store and Pete kindly fitted the spring without asking for any payment even though I explained I hadn't bought it from them. Very kind I thought"
Nottingham Store
"I appreciate each and every member of the team at this store. They have always looked after my bike and it’s nice to have such good tech support with the increasing complexity of high end bikes these days. Thanks guys!"
Birmingham Store
"Excellent service and communication. The Bike was delivered the next day and at the exact time promised. Brilliant. Thank you"
Chester Store
"Polly Pilkington MBE Had reason to visit your Chester store along with my Vado5.SL bike…travelled 35 miles to get there, & I’m so glad I did…a lovely warm welcome & great service from Jack Martindale-Foley (named on receipt) & his workshop colleague, Aaron, both so pleasant & very professional. I don’t know the area, so appreciated the coffee shop tip & directions to the canal. They are an asset to your company & I wouldn’t hesitate to return or recommend in the future. Thanks lads???? Subject: Customer Service Order Number: Email: Phone: 07762070612"
Nottingham Store
"Quick, excellent service that went above and beyond what I asked. Thank you!"
Harrogate Store
"I came in to buy some bike lights and was helped to fit them by Charles who was very friendly. Lovely store with great staff, thank you Charles :)"
Ruislip (London) Store
"I was in a pickle and had a spoke loose on my rear wheel and phoned many shops but no one was willing to help me out for what i thought was a very simple job, phoned Specialized Ruislip and got through to Ernest and said yeah come straight down and did it on the spot. I am truly grateful for this as I only get one day off and this has really helped me out to xontinue riding."
Birmingham Store
"Excellent, speedy, helpful and friendly service from Specialized Concept Store Birmingham. I live in NE Scotland and last Tuesday ordered a new bike frame to replace one damaged in a crash. It arrived by courier just two days later on Thursday morning. I then had an unexpected compatibility issue with a component I was transferring to the new frame. I was able to speak to mechanic (Troy) at the store and the information he gave me resolved the issue."
Ruislip (London) Store
"#amazing service!!"
Harrogate Store
"Everything a bike shop should be Friendly and knowledgeable staff and great bikes Thanks Rob Felix and Ollie"
Birmingham Store
"I had excellent service from Certini Birmingham . Jon was particularly helpful , answering all my numerous questions . Dispatch was prompt and delivery was problem free. Thanks so much"
Newbury Store
"I was looked after by Polly, Martin and Mark to advise me on a new road bike which is more suitable to my longer distance riding. Helped me with a great value build and bike fit. Friendly, knowledgeable and passionate team. The store is like a big toy shop for grown ups! ???? Excellent servicing and mechanics shop downstairs too. Thanks all! Ben"
Nottingham Store
"Pete and Dan were happy to have a look at short notice at a potentially serious problem with the bike. Fixed it no bother. Courteous and efficient. If you need a reason to buy a Specialized then this is it."
Harrogate Store
"Such a pleasant experience. The guys have been super helpful with us and very welcoming. Bike sorted over the weekend with no problems! Visit here before considering the big chains, you'll get an honest and open service ???? Thanks all."
Harrogate Store
"Collected my new bike today, absolute dream bike. Couldn’t be happier with the general service at the store but a special shout out to Joe, Charles and Felix for their consistent professionalism and endless patience with all my questions and uncertainty. They literally couldn’t have been any more helpful and I’m delighted with my new bike."
Bristol Store
"I have a Levo sl which has had a number of issues unfortunately for me. The standard of service I have received from this shop has been excellent!"
Harrogate Store
"What a wonderful store and what a wonderful team. The store / shrine is a sculpture gallery for bike geeks and all things Specialized. The staff were so patient - even on my third visit - to the point of indulgence, even carrying the frames outside so that I could see the colours in daylight."
Harrogate Store
"At the risk of sounding like an advert, I cannot recommend the Harrogate Specialized store highly enough. The staff there genuinely seem to want to help you choose the perfect bike for you (and not just the most expensive one they think you might buy). Today, I went in with a little follow up issue (of my own making) and they sorted it out in about five minutes and didn't make me feel like a fool for not being able to sort it myself (which they would have been within their rights to do!)."
Birmingham Store
"Absolutely amazing service from Birmingham Specialized store. I bought S-Works Diverge from them and exceeding all expectations. From the initial phone call then purchase. The bike was actually delivered fully built to my home and Phil ( hope it is correct name) spent time explaining adjustments/ Sram battery charging etc. First class service and highly recommendable. Regards Bob Cook"
Nottingham Store
"Hello everyone ,my name is Daniel I have a problem with my bicycle ????, I needed to fix it and I have the opportunity to have assistance and help and communication to a higher level of service and support and not just that the personal Adam and Wayne help me to verify my problems of my bicycle and guide me to make my bicycle better than before and tested for new improvements . I have the most beautiful experience of this team and place and I will recommending to others to come here the prices are the best and assistance and support to maxim levels of quality expectations. Thank you Adam and Wayne for this beautiful experience 10/10????????????????????????????????????????I give to this place and personal have a wonderful day all ."
Chelmsford Store
"So I use a push bike a lot, prob 40hrs ave per week (doing delivery work), so I am always needing little jobs doing and fact is the Specialized team is the place I go to first; they are very helpful and all the staff know what they are doing. Highly recommend."
Ruislip (London) Store
"Went in today for a tiny inexpensive part (brake olive), the guys were as helpful and enthusiastic as if i was spending 10k. Got me out of a tricky situation, much appreciated. Top Blokes....M."
Newbury Store
"I was looked after by Polly and Martin. Both couldn’t have been more knowledgeable about their products and general cycling. I would not hesitate to buy another bike from them."
Birmingham Store
"I initially went in saying "I won't be buying a bike today, just looking..." However I was soon back, and bought a bike along with some essentials. Great service and great advice from Dan in particular."
Chelmsford Store
"My chain snapped outside the shop and the team went above and beyond to help me get back on the road. Great shop, very happy"
Norwich Store
"Excellent customer service, great communication and super-friendly and helpful. Issue resolved and bicycle all fixed up and ready to ride. Thank you so much!"
Norwich Store
"What's not to like proper bikes like works of art friendly service brought a new safer helmet to go with my mountain bike"
Chelmsford Store
"Neil was great help in getting me on bike of my dreams. - Store is fantastic"
Harrogate Store
"Best customer service I have had from a bike shop so far. I would recommend specialized to enyone look for top customer service, witch is a main factor when coming to E-bikes. Thanks to everyone at Harrogate store. ????"
Chester Store
"After browsing the Specialized Levo range on Chester's website, I got a cheeky email from Joel, he was super friendly and helpful. We spoke about what I was after and Joel arranged an absolute bargain of a purchase for me. Buying process was smooth, the mechanic called me during the build with some advice which was excellent, the bike was delivered soon after and I've finally taken it for a ride, I couldn't be happier. Excellent service all round, thanks guys!"
Harrogate Store
"Daniel botha is the guy you want in the workshop he is very meticulous he knows the bikes inside out to the point even knows what recalled parts number are I'm willing to bet he could build levos with his eyes closed rapid turnaround on my warrenty claim also and he managed to put my bike skin back on my tcu after I got a replacement such a great guy and attention to detail is fantastic he treats your bike like its his own. ... legend I'd give 10 stars if I could thanks again"
Chester Store
"Excellent customer service and support throughout the full purchase experience of my new gravel e-bike. Many thanks to Henry and the team and I would definitely recommend anyone to buy a buy a bike from the Chester store. Also the Bike Factory next door is equally excellent in terms of bike choice and customer service."
Harrogate Store
"Just bought my 1st ebike, Felix was the professional. Very friendly and knowledgeable, went through everything on the bike in a clear and concise way. Very much Impressed by his attention. Looking forward to my 1st ride in the mountains ⛰️ ????"
Newbury Store
"Really friendly, knowledgeable staff and a lovey showroom with lovely bikes. Would recommend for those wanting to purchase a Specialized bike and receive a phenomenal level of customer service during so and after"
Ruislip (London) Store
"A pleasure to do business with! Spent a great deal of time with Robin discussing options and frame sizes. Despite there being stock shortages, he kept us in the loop with whatever information he was able to glean. Ended up getting one of the last Turbo Creo's. They had kindly put the fenders and rack and accessories on perfectly. On pick up George kindly took us through all the features of the bike and best practices with charging and their aftercare servicing. These guys all clearly enjoy what they do which makes such a difference. Thanks again, everyone. I am very happy with my purchase."
Chester Store
"Late writing this as always. Anyway my wife and I dropped off our bikes in the morning for their first service under warranty. They were done by early afternoon. So most decent dealers can do this I guess. Except here its the way you are dealt with which tops it all. My bike is not particularly standard. And I didnt buy it through them. Having said that I felt guilty and bought my wife's bike from them. This was the 1st service for both our bikes. And I actually said I expected to pay for mine. But they wouldnt take any money. But as I said its not about that. We were treated like we mattered. And the tech really knows his stuff too. The other thing is we both thought our bikes rode fine before we took them in for service. How wrong we were. I use mine everyday and after 3mths it still rides sweetly. Highly recommended."
Nottingham Store
"Big thank you to Wayne and team for getting my bike in last minute to reseal my tyres! Would highly recommend visiting here and investing in a Specialized bike of which there is one to suit all budgets. The quality of the product and level of after sales service has been impeccable. Thank you!"
Chester Store
"Outstanding Customer Service! Really helped me out with a warranty claim. No issues and no hassles. Can't complain at all, top work from the guys there."
Chester Store
"I had a great experience buying my dream bike from this store, Alex was really helpful throughout the process, going out of his way to answer all my questions. The bike has been superb and have just received a reminder to take the bike in for it’s first free service. Highly recommended."
Chester Store
"An excellent telephone experience. I needed a couple of bolts, easy enough to find something similar online but you never know whether it's the right thing, the quality is up to scratch etc. So I called on the off chance the dealer might have what I needed. Spoke with a great guy (Jack), he took the time listening to me (poorly) explain what I thought I needed, he couldn't find the replacements at the time and said he'd see what he could do and told me to call back the next day. I did so and he delivered. "Online" has taken so much away from physical stores and I'm as guilty as everyone else, but service like this is a timely reminder sometimes you just need to speak with someone in-store that knows what they're taking about and will take the time to help. Excellent service"
Nottingham Store
"They have really good customer service and they guide you which bike to get at a best price and they let me pump my bike for free and I bought bike handles and they fit it on for me for free. Amazing service honestly the best bike shop I have ever been to."
Ruislip (London) Store
"Absolutely amazing bike shop. The guys at Specialized Ruislip were fantastic. I was purchasing a Tarmac SL8 S-Works to replace my Venge that was destroyed. Rick took me through a comprehensive bike fit and was really amazing, I can't recommend Rick and the bike fit service highly enough. This allowed me to ensure I was getting the right sized frame and the team were amazing with the build, stripping my old Venge and rebuilding the new SL8 and setting it up with my measurements from the bike fit. The whole team at Specialized Ruislip are super nice guys, incredibly knowledgeable and the quality of the work on the bikes themselves is very high. I'd give these guys extra stars if I could. Thanks to the whole team!"
Newbury Store
"Just picked up a dream bike. What a wonderful experience- everyone was so welcoming and lovely in advance and also on the day. A nice coffee, good chats, nice and patient bike fi to ensure it was set up perfectly for me, parts swapped out happily to meet my preferences, good tips and advice. I highly recommend this team, kudos to you all."
Chester Store
"Got myself a brand new Specialized Rock hopper today! Big shout out to Alex for helping me choose the right bike! ????"
Nottingham Store
"Another great experience. Pete and Andy are great. Thanks for helping me so fast. Brilliant service from Alfie and the team. Exceptional service this morning and every time I visit. The best bike shop in Nottingham."
Nottingham Store
"Needed the bearings changing in my rear wheel, pete did an amazing job and was very professionall. I will always go there for any jobs that need doing on ny bikes - brilliant service"
Ruislip (London) Store
"Really amazing bike shop,it is extremely expensive but the bikes look really cool and the shop is cool inside.A nice addition to Ruislip High Street."
Newbury Store
"This establishment gets 5 stars purely based on Mark the owner who is nicest person you can deal with and ofcourse everything stems from there."
Ruislip (London) Store
"Took my bike in over the weekend. Excellent customer service. The staff told me everything that needed fixing, even things I didn't realise! Will definitely go back there again and recommend to others. Well done Specialized Team!!!"
Chester Store
"Bought my Specialised Armadillo all condition tyres from your shop today, amazing shop and amazing service from Joel great friendly professional chap a thoroughly enjoyable experience. I will be back for all cycling needs from now on"
Bristol Store
"I've only visited the Specialized bike shop twice, but both times they had exactly what I was looking for. The staff is knowledgeable and helpful, making my shopping experience smooth and enjoyable. It's a great place for bike enthusiasts to find quality products. I’ll definitely be back for my future cycling needs!"
Newbury Store
"The staff are really helpful and knowledgable. The bike I ordered is great, though that's not surprising as Specialized do make a nice bike. The workshop were really quick and helpful resolving a minor issue I had."
Norwich Store
"Full marks to Callum, his work and helpfulness is great in the sale of a new bike and sorting problems with my other bikes,but a shame he’s leaving. Both him and Chubba who did a good bike fit for my wife. They are both great assets to the shop"
Chester Store
"Absolutely blown away by the customer service of Specialized Chester. I had been emailing, ringing and WhatsApp to find a replacement battery for my Specialized Turbo FLR bike. I had no luck. Then almost out of the blue had an email from Crian at Specialized Chester saying 'Ring us, we may be able to help with a free replacement' I called and it was arranged. He even sorted it with HQ to be sent to my local branch in Birmingham. I never went instore but I would if I could. I now know the staff are incredibly friendly and helpful and willing to go the extra mile. I will always buy Specialized now and if I ever visit Chester I will head to this branch. Absolultey amazing work. I have been delighted, amazed and grateful of the incredible customer service. Thank you so much!"
Birmingham Store
"25/9/24 - Absolutely blown away by the service of Specialized. They replaced my e-bike free of charge. Communication was great. Specialized Chester sorted the replacement for me and it was sent to Birmingham branch straight away. Contacted by Danny, who was extremely helpful, to say when I could come in. Collected yesterday and he very clearly explained why Specialized at helped on this occasion. I also went and bought a helmet - Specilaized Loma (why would I buy any other brand now). Customer service and communication exceptional. Quality of bikes and accessories excellent. Had an excellent trip with my young family to the Birmingham branch. Thanks Danny."
Newbury Store
"Have been into the store multiple times this year, and recently purchased a new bike from them following my old bike being written off by a van. Each member of staff, couldn't have been more helpful. They all know their stuff and are happy to assist and answer any questions. The customer service was excellent, will be back soon!"
Chelmsford Store
"Amazing services The staff is very cooperative and professional"
Birmingham Store
"An amazing store, had an exellent experience with their online support, in store staff and the mechanics as well. Went out with a bike and a huge smile on my face. Very very greatful for everything. Would definitely recommend"
Ruislip (London) Store
"Just brilliant over and above customer service! They understand and share our passion so go over and above to assist. Thank you"
Birmingham Store
"Excellent retailer with great after sales support. Highly recommend."
Harrogate Store
"Fantastic experience over the last 5 years or so of buying bikes and servicing. Each purchase has been a great experience and the guys are very good at bike fitting to the point where you don't have that first ride with adjustments every 30 minutes to get the position right. Servicing is first class. Always very attentive and have rescued me on many occasions. Highly recommend for all budgets and especially servicing ????"
Nottingham Store
"Excellent experience with Specialized. Had a bike fit and bought a new bike based on recommendations from Phil. His expert knowledge has meant that riding has become more enjoyable and comfortable. My riding position has become more efficient and the bike recommended meets my needs (and wants) perfectly. At no point did I feel pressurised to purchase. It was great to be provided with all the information I needed to make a decision. O too if this, they were great in sourcing the model and colour I wanted and patient whilst I was able to sort my bike to work scheme. Phil is friendly and a perfectionist in bike fitting making every minor adjustment to make it right. The follow up service and care is phenomenal and just want to ensure you love riding."
Chelmsford Store
"Really experienced and genuinely lovely team. They helped me find the perfect bike and get the right sized saddle with their top notch fitting service. Definitely recommend if looking to buy/repair/get fitted!"
Nottingham Store
"I came in last minute just before they were closing and they very kindly sorted me out. Lewis was extremely helpful in sorting out disc brake issues last minute. Would definitely recommend!!!"
Chelmsford Store
"Went in there again recently, and the guy in there (older, balding) has not changed his strange ways. Here is my original post; So.... I need new pedals. I know, I'll go to Specialized store, I bought the bike from there and have had a few things done since then. I go into shop. I choose DMR V8 pedals, £38. I have them fitted. I get home, and check reviews for that pedal out of curiosity. I notice Evans AND Halfords are doing the same pedal for £19.49!!!! (fitted free), AND the RRP is £28!!! I call shop to ask if they can price match Evans' (had a similar episode with John Lewis and they honour it if within 30 days of purchase). "No, not at that price, that's half price." "It's like buying an orange at Tesco's and then finding them cheaper at Sainsbury's." "That's the reason Evans are shutting their stores, because they're not making enough money. Selling stuff off at those prices it's no wonder they are shutting stores." "I can't tell Evans what to do, that's up to them, they won't be in business much longer anyway." Well what about Halfords then? They are selling it at that price too. I ask if I can return them, "no because they've been fitted to the bike". Long story short, he offers a price of £28. Cutting my losses I return to shop to get £10 back. There is a problem with the credit card machine not refunding me. "You'll have to call your bank" Half hour call to my bank later, bank cannot help. After more phone calls etc. by salesperson in store, turns out to be a problem not to do with my bank or credit card. Finally get £10 back in cash, (I turned around and he was holding it out for me to take) which should have been done at first sign of problem with refund, would have saved me an hour! waiting around in the shop and on phone to my bank. Used up 3 hours of my day off in total!!!!! How can you be selling something for £38 when the recommended retail price is £28? And then not honour a price match. I was told; "It says on our website we will endeavour to price match, doesn't mean we have to." Wow. Extremely disgruntled loyal customer!!! In response to your reply: "We spent a fair amount of time going through the various options"... (about 2 or 3 minutes). "We agreed to fit them free of charge as part of the service" (like everyone else does). "We were unaware that there was a new RRP for these as we were not told by the supplier" (poor... your 2 main competitors in the area were aware). "We obviously can't refund a product in full when they are in a used condition". What, like attached to the bike 30 minutes ago and had trainers resting on them for 15 minutes on a dry sunny day? "Other stores discounting is a problem we have in the retail industry and we try to find the best balance for all of our customers". Like charging twice as much as your 2 main competitors in the area and reducing it to 45% more after the customer notices? The whole Visa/MasterCard problem ended up nothing to do with my bank and I spent about an hour in your shop and on the phone to my bank waiting for you to just make it easier and give me a tenner back in cash. Yes, you have tried to contact me a couple of times but I have no confidence I will be satisfied with the experience or outcome of any contact, judging by my experience in the shop, on the phone, and now your reply here."
Norwich Store
"Visited today as my seat post was stuck solid. Callum was so helpful, went out of his way to help even though he was supposed to be leaving. Using his expertise and a little imagination he removed the seat post. If I could I would give 6 stars."
Ruislip (London) Store
"Friendly guys and great service. Thank you Ernest, the handlebar raiser is great and achieves the riding position I wanted - top man! And thank you Richard, your advice regarding bike computers while I was waiting for the handlebar raiser to be fitted, was much appreciated!"
Chester Store
"Unbelievable customer service from Jack and Aaron. Absolute credit to the business."
Chester Store
"Incredible service from Jack and Aaron who went out of their way to help. I can’t recommend Specialized Concept Store Chester highly enough. Thanks. Paul"
Birmingham Store
"I went into store on 24th August, Rob the owner/manager was on hand to look after me. From the very start I found him to be polite and helpful, he is very obviously knowledgeable and experienced – offering some great insight. After allowing me to try various different bikes, in different frame sizes, in store, I eventually settled on the Tarmac range. Having put together a great package, including some changes to finishing kit, I got the fantastic news the bike was ready for collection (in less than a week!). I had already entered a local charity sportive, after some 60+ miles I can honestly say the SL6 was a delight to ride – thanks in no small part to Rob and the team. Would highly recommend – I’ll definitely be back again!"
Birmingham Store
"I booked my 2018 Specialised Roubaix in to have the future shock replaced (I had a nasty rattle) The work was explained to me and I was treated with courtesy and respect (considering the age of the bike) I also had the front bearings replaced as they were shot. I was shown the old bearings which built my trust. The work was completed in 30 minutes. I was so pleased I treated myself to a new pair of shoes whilst I was there! Everyone I met or spoke to was friendly and helpful….. all in all a first class experience."
Bristol Store
"Recently purchased two bikes from here and the service and knowledge was first class. Just been back had had our free Sevice and again the Service has been spot on from Bal and the rest of the team. Highly recommend Certini Bristol. ???? Thanks Nick & Lisa."
Ruislip (London) Store
"As someone that has been involved in the retail industry myself for 20 years, I can't help but marvel at the excellence exhibited by Dom and the team at this store. From the moment I stepped through the door, I was greeted with warmth and enthusiasm, setting the tone for an exceptional new bike shopping experience. Dom was absolutely amazing throughout the entire process. His expertise and passion for cycling were evident as he guided me through the options, ensuring I found the perfect bike for my needs. He was incredibly patient, answering all my questions and making sure I was completely comfortable with my purchase. The bike itself is awesome.....smooth, fast, and exactly what I was looking for. If you’re in the market for a new bike, I highly recommend visiting the Ruislip store. You won’t be disappointed! Thanks again!!!"
Ruislip (London) Store
"I hadn't ridden for years and needed a bike for some cardio that's actually fun to do. I was really impressed with the time Paul and Dima took to make sure I had the bike that fit me perfectly and matched my riding requirements. I was a really nice friendly visit and my bike was ready to collect the following weekend. The shop is self has a great atmosphere and a huge range of different bikes to try and test. I also liked that there was no pressure to buy just good sound advice. The handover was also great, Dima helped me load the bike on to my car carrier. It was only my second time putting a bike on the car so help was gratefully received. The bike came with a checklist so I can see the fundamentals have been checked by at least 2 technicians before delivery. I'm really happy with the bike which is a Rockhopper Comp it really is a joy to ride. Thanks Guys"
Ruislip (London) Store
"Drove from Lichfield to Ruislip store to buy a new bike as they were the only store with my particular model in my size. Walked through the door to a nice welcome from the staff brought the bike there and then and waited for the bike to be finished build and fitting to my measurements Fantastic friendly and knowledgeable staff and a great store. Only wish they were closer to Lichfield Would 100% recommend."
Nottingham Store
"Another thank you to Lewis for excellent service - this time sorting my gear problems."
Nottingham Store
"Very nice customer service, thank you guys for your help"
Chelmsford Store
"Excellent bike shop, super friendly knowledgeable staff. Swapped the cassette and rotors for me on some wheels for free as a returning customer. Highly recommended"
Chelmsford Store
"Ian was very helpful in dealing with a few questions I had about a bike I hadn't actually bought from the shop - most other shops definitely haven't done this from my 20+ years experience riding bikes. When my bike next needs a service (or replacement - hopefully not for a while!) I will definitely be coming here now instead of my usual place."
Nottingham Store
"Popped into store to ask for some help and guidance regarding a few minor issues with my bike,felt very welcome,friendly knowledgeable service,the guys were nice,polite and professional with a helpful service,would highly recommend."
Chelmsford Store
"Unbelievable service from the guys here! Needed a quick turnaround on rear wheel after a puncture. These chaps had me sorted with a tubeless setup before I could even finish a coffee. Would definitely recommend!"
Harrogate Store
"Fantastic customer service from the team at the Harrogate Specialized shop. As a new customer I have been impressed with their thorough technical knowledge not only about Specialized bikes but all things cycling! A learning experience for me every time I visit the shop. My new bike is superb, matching my cycling ambitions. It fits perfectly. Riding has become even more of a joy! And all down to the care taken by the team to ensure I walked out with the right bike and a happy customer. Shout out to Charles who walked me through the options, gave great advice and ultimately helped me choose my dream bike - the S-Works. Also thanks to Joe who liaised on build options, sale and collection. A top notch service all round. Thank you!!"
Nottingham Store
"Broke my bike chain on the way to work, they helped me immediately! Because of them I made it just on time. Were friendly and efficient. Thanks so much guys :)"
Chester Store
"Fantastic service with very professional, friendly staff. Nothing was too much trouble, being newbies on e-bikes we needed a fair bit of help but never felt we were being a nuisance. We were committed hybrid bike user but decided to buy 2 Specialized Vado 5 step through bikes after a mountainous bike holiday in Spain. Purchased over the phone, collected them 1-week later and rode them home, 24 miles. Bikes were brilliant and the trip barely used any of the battery power. Should have invested in these bikes much earlier and now wouldn’t ride anything else."
Bristol Store
"Took a rear bike wheel in for repair, brilliant service from start to finish. Brilliant communication. Thanks for your help and quick service"
Birmingham Store
"Awesome customer service, friendly and helpful. Quick response to all of my many queries, received and assembled my bike and then packed it for air travel incredibly well."
Birmingham Store
"I just have to let you know I am overjoyed with the upgrade to my bike and for my new shoes and bike set up. Everyone in the store is always attentive and helpful and the products speak for themselves. I want to particularly thank Guy and John for their help and support in putting my bike and me back in the best position to maximise my cycling efficiency, speed and enjoyment. You have both gone to great lengths to get it right for me and to talk through options to help me make the best decisions. Thank you again."
Discover the UK's Specialized Concept Stores – hubs of cycling excellence. Join us for cutting-edge gear, personalised advice, and a vibrant rider community. Elevate your cycling journey with precision engineering and unwavering passion at one of our Specialized Concept Stores:
Free delivery on Bike orders over £1000
30 Days Returns
10 Days Free Bike Insurance from VeloLife
Spread the cost with finance from Novuna