Chester Store
"Late writing this as always. Anyway my wife and I dropped off our bikes in the morning for their first service under warranty. They were done by early afternoon. So most decent dealers can do this I guess. Except here its the way you are dealt with which tops it all. My bike is not particularly standard. And I didnt buy it through them. Having said that I felt guilty and bought my wife's bike from them. This was the 1st service for both our bikes. And I actually said I expected to pay for mine. But they wouldnt take any money. But as I said its not about that. We were treated like we mattered. And the tech really knows his stuff too. The other thing is we both thought our bikes rode fine before we took them in for service. How wrong we were. I use mine everyday and after 3mths it still rides sweetly. Highly recommended."
Nottingham Store
"Big thank you to Wayne and team for getting my bike in last minute to reseal my tyres! Would highly recommend visiting here and investing in a Specialized bike of which there is one to suit all budgets. The quality of the product and level of after sales service has been impeccable. Thank you!"
Chester Store
"Outstanding Customer Service! Really helped me out with a warranty claim. No issues and no hassles. Can't complain at all, top work from the guys there."
Chester Store
"I had a great experience buying my dream bike from this store, Alex was really helpful throughout the process, going out of his way to answer all my questions. The bike has been superb and have just received a reminder to take the bike in for it’s first free service. Highly recommended."
Chester Store
"An excellent telephone experience. I needed a couple of bolts, easy enough to find something similar online but you never know whether it's the right thing, the quality is up to scratch etc. So I called on the off chance the dealer might have what I needed. Spoke with a great guy (Jack), he took the time listening to me (poorly) explain what I thought I needed, he couldn't find the replacements at the time and said he'd see what he could do and told me to call back the next day. I did so and he delivered. "Online" has taken so much away from physical stores and I'm as guilty as everyone else, but service like this is a timely reminder sometimes you just need to speak with someone in-store that knows what they're taking about and will take the time to help. Excellent service"
Nottingham Store
"They have really good customer service and they guide you which bike to get at a best price and they let me pump my bike for free and I bought bike handles and they fit it on for me for free. Amazing service honestly the best bike shop I have ever been to."
Ruislip (London) Store
"Absolutely amazing bike shop. The guys at Specialized Ruislip were fantastic. I was purchasing a Tarmac SL8 S-Works to replace my Venge that was destroyed. Rick took me through a comprehensive bike fit and was really amazing, I can't recommend Rick and the bike fit service highly enough. This allowed me to ensure I was getting the right sized frame and the team were amazing with the build, stripping my old Venge and rebuilding the new SL8 and setting it up with my measurements from the bike fit. The whole team at Specialized Ruislip are super nice guys, incredibly knowledgeable and the quality of the work on the bikes themselves is very high. I'd give these guys extra stars if I could. Thanks to the whole team!"
Newbury Store
"Just picked up a dream bike. What a wonderful experience- everyone was so welcoming and lovely in advance and also on the day. A nice coffee, good chats, nice and patient bike fi to ensure it was set up perfectly for me, parts swapped out happily to meet my preferences, good tips and advice. I highly recommend this team, kudos to you all."
Chester Store
"Got myself a brand new Specialized Rock hopper today! Big shout out to Alex for helping me choose the right bike! ????"
Nottingham Store
"Another great experience. Pete and Andy are great. Thanks for helping me so fast. Brilliant service from Alfie and the team. Exceptional service this morning and every time I visit. The best bike shop in Nottingham."
Nottingham Store
"Needed the bearings changing in my rear wheel, pete did an amazing job and was very professionall. I will always go there for any jobs that need doing on ny bikes - brilliant service"
Ruislip (London) Store
"Really amazing bike shop,it is extremely expensive but the bikes look really cool and the shop is cool inside.A nice addition to Ruislip High Street."
Newbury Store
"This establishment gets 5 stars purely based on Mark the owner who is nicest person you can deal with and ofcourse everything stems from there."
Ruislip (London) Store
"Took my bike in over the weekend. Excellent customer service. The staff told me everything that needed fixing, even things I didn't realise! Will definitely go back there again and recommend to others. Well done Specialized Team!!!"
Chester Store
"Bought my Specialised Armadillo all condition tyres from your shop today, amazing shop and amazing service from Joel great friendly professional chap a thoroughly enjoyable experience. I will be back for all cycling needs from now on"
Bristol Store
"I've only visited the Specialized bike shop twice, but both times they had exactly what I was looking for. The staff is knowledgeable and helpful, making my shopping experience smooth and enjoyable. It's a great place for bike enthusiasts to find quality products. I’ll definitely be back for my future cycling needs!"
Newbury Store
"The staff are really helpful and knowledgable. The bike I ordered is great, though that's not surprising as Specialized do make a nice bike. The workshop were really quick and helpful resolving a minor issue I had."
Norwich Store
"Full marks to Callum, his work and helpfulness is great in the sale of a new bike and sorting problems with my other bikes,but a shame he’s leaving. Both him and Chubba who did a good bike fit for my wife. They are both great assets to the shop"
Chester Store
"Absolutely blown away by the customer service of Specialized Chester. I had been emailing, ringing and WhatsApp to find a replacement battery for my Specialized Turbo FLR bike. I had no luck. Then almost out of the blue had an email from Crian at Specialized Chester saying 'Ring us, we may be able to help with a free replacement' I called and it was arranged. He even sorted it with HQ to be sent to my local branch in Birmingham. I never went instore but I would if I could. I now know the staff are incredibly friendly and helpful and willing to go the extra mile. I will always buy Specialized now and if I ever visit Chester I will head to this branch. Absolultey amazing work. I have been delighted, amazed and grateful of the incredible customer service. Thank you so much!"
Birmingham Store
"25/9/24 - Absolutely blown away by the service of Specialized. They replaced my e-bike free of charge. Communication was great. Specialized Chester sorted the replacement for me and it was sent to Birmingham branch straight away. Contacted by Danny, who was extremely helpful, to say when I could come in. Collected yesterday and he very clearly explained why Specialized at helped on this occasion. I also went and bought a helmet - Specilaized Loma (why would I buy any other brand now). Customer service and communication exceptional. Quality of bikes and accessories excellent. Had an excellent trip with my young family to the Birmingham branch. Thanks Danny."
Newbury Store
"Have been into the store multiple times this year, and recently purchased a new bike from them following my old bike being written off by a van. Each member of staff, couldn't have been more helpful. They all know their stuff and are happy to assist and answer any questions. The customer service was excellent, will be back soon!"
Chelmsford Store
"Amazing services The staff is very cooperative and professional"
Birmingham Store
"An amazing store, had an exellent experience with their online support, in store staff and the mechanics as well. Went out with a bike and a huge smile on my face. Very very greatful for everything. Would definitely recommend"
Ruislip (London) Store
"Just brilliant over and above customer service! They understand and share our passion so go over and above to assist. Thank you"
Birmingham Store
"Excellent retailer with great after sales support. Highly recommend."
Harrogate Store
"Fantastic experience over the last 5 years or so of buying bikes and servicing. Each purchase has been a great experience and the guys are very good at bike fitting to the point where you don't have that first ride with adjustments every 30 minutes to get the position right. Servicing is first class. Always very attentive and have rescued me on many occasions. Highly recommend for all budgets and especially servicing ????"
Nottingham Store
"Excellent experience with Specialized. Had a bike fit and bought a new bike based on recommendations from Phil. His expert knowledge has meant that riding has become more enjoyable and comfortable. My riding position has become more efficient and the bike recommended meets my needs (and wants) perfectly. At no point did I feel pressurised to purchase. It was great to be provided with all the information I needed to make a decision. O too if this, they were great in sourcing the model and colour I wanted and patient whilst I was able to sort my bike to work scheme. Phil is friendly and a perfectionist in bike fitting making every minor adjustment to make it right. The follow up service and care is phenomenal and just want to ensure you love riding."
Chelmsford Store
"Really experienced and genuinely lovely team. They helped me find the perfect bike and get the right sized saddle with their top notch fitting service. Definitely recommend if looking to buy/repair/get fitted!"
Nottingham Store
"I came in last minute just before they were closing and they very kindly sorted me out. Lewis was extremely helpful in sorting out disc brake issues last minute. Would definitely recommend!!!"
Chelmsford Store
"Went in there again recently, and the guy in there (older, balding) has not changed his strange ways. Here is my original post; So.... I need new pedals. I know, I'll go to Specialized store, I bought the bike from there and have had a few things done since then. I go into shop. I choose DMR V8 pedals, £38. I have them fitted. I get home, and check reviews for that pedal out of curiosity. I notice Evans AND Halfords are doing the same pedal for £19.49!!!! (fitted free), AND the RRP is £28!!! I call shop to ask if they can price match Evans' (had a similar episode with John Lewis and they honour it if within 30 days of purchase). "No, not at that price, that's half price." "It's like buying an orange at Tesco's and then finding them cheaper at Sainsbury's." "That's the reason Evans are shutting their stores, because they're not making enough money. Selling stuff off at those prices it's no wonder they are shutting stores." "I can't tell Evans what to do, that's up to them, they won't be in business much longer anyway." Well what about Halfords then? They are selling it at that price too. I ask if I can return them, "no because they've been fitted to the bike". Long story short, he offers a price of £28. Cutting my losses I return to shop to get £10 back. There is a problem with the credit card machine not refunding me. "You'll have to call your bank" Half hour call to my bank later, bank cannot help. After more phone calls etc. by salesperson in store, turns out to be a problem not to do with my bank or credit card. Finally get £10 back in cash, (I turned around and he was holding it out for me to take) which should have been done at first sign of problem with refund, would have saved me an hour! waiting around in the shop and on phone to my bank. Used up 3 hours of my day off in total!!!!! How can you be selling something for £38 when the recommended retail price is £28? And then not honour a price match. I was told; "It says on our website we will endeavour to price match, doesn't mean we have to." Wow. Extremely disgruntled loyal customer!!! In response to your reply: "We spent a fair amount of time going through the various options"... (about 2 or 3 minutes). "We agreed to fit them free of charge as part of the service" (like everyone else does). "We were unaware that there was a new RRP for these as we were not told by the supplier" (poor... your 2 main competitors in the area were aware). "We obviously can't refund a product in full when they are in a used condition". What, like attached to the bike 30 minutes ago and had trainers resting on them for 15 minutes on a dry sunny day? "Other stores discounting is a problem we have in the retail industry and we try to find the best balance for all of our customers". Like charging twice as much as your 2 main competitors in the area and reducing it to 45% more after the customer notices? The whole Visa/MasterCard problem ended up nothing to do with my bank and I spent about an hour in your shop and on the phone to my bank waiting for you to just make it easier and give me a tenner back in cash. Yes, you have tried to contact me a couple of times but I have no confidence I will be satisfied with the experience or outcome of any contact, judging by my experience in the shop, on the phone, and now your reply here."
Norwich Store
"Visited today as my seat post was stuck solid. Callum was so helpful, went out of his way to help even though he was supposed to be leaving. Using his expertise and a little imagination he removed the seat post. If I could I would give 6 stars."
Ruislip (London) Store
"Friendly guys and great service. Thank you Ernest, the handlebar raiser is great and achieves the riding position I wanted - top man! And thank you Richard, your advice regarding bike computers while I was waiting for the handlebar raiser to be fitted, was much appreciated!"
Chester Store
"Unbelievable customer service from Jack and Aaron. Absolute credit to the business."
Chester Store
"Incredible service from Jack and Aaron who went out of their way to help. I can’t recommend Specialized Concept Store Chester highly enough. Thanks. Paul"
Birmingham Store
"I went into store on 24th August, Rob the owner/manager was on hand to look after me. From the very start I found him to be polite and helpful, he is very obviously knowledgeable and experienced – offering some great insight. After allowing me to try various different bikes, in different frame sizes, in store, I eventually settled on the Tarmac range. Having put together a great package, including some changes to finishing kit, I got the fantastic news the bike was ready for collection (in less than a week!). I had already entered a local charity sportive, after some 60+ miles I can honestly say the SL6 was a delight to ride – thanks in no small part to Rob and the team. Would highly recommend – I’ll definitely be back again!"
Birmingham Store
"I booked my 2018 Specialised Roubaix in to have the future shock replaced (I had a nasty rattle) The work was explained to me and I was treated with courtesy and respect (considering the age of the bike) I also had the front bearings replaced as they were shot. I was shown the old bearings which built my trust. The work was completed in 30 minutes. I was so pleased I treated myself to a new pair of shoes whilst I was there! Everyone I met or spoke to was friendly and helpful….. all in all a first class experience."
Bristol Store
"Recently purchased two bikes from here and the service and knowledge was first class. Just been back had had our free Sevice and again the Service has been spot on from Bal and the rest of the team. Highly recommend Certini Bristol. ???? Thanks Nick & Lisa."
Ruislip (London) Store
"As someone that has been involved in the retail industry myself for 20 years, I can't help but marvel at the excellence exhibited by Dom and the team at this store. From the moment I stepped through the door, I was greeted with warmth and enthusiasm, setting the tone for an exceptional new bike shopping experience. Dom was absolutely amazing throughout the entire process. His expertise and passion for cycling were evident as he guided me through the options, ensuring I found the perfect bike for my needs. He was incredibly patient, answering all my questions and making sure I was completely comfortable with my purchase. The bike itself is awesome.....smooth, fast, and exactly what I was looking for. If you’re in the market for a new bike, I highly recommend visiting the Ruislip store. You won’t be disappointed! Thanks again!!!"
Ruislip (London) Store
"I hadn't ridden for years and needed a bike for some cardio that's actually fun to do. I was really impressed with the time Paul and Dima took to make sure I had the bike that fit me perfectly and matched my riding requirements. I was a really nice friendly visit and my bike was ready to collect the following weekend. The shop is self has a great atmosphere and a huge range of different bikes to try and test. I also liked that there was no pressure to buy just good sound advice. The handover was also great, Dima helped me load the bike on to my car carrier. It was only my second time putting a bike on the car so help was gratefully received. The bike came with a checklist so I can see the fundamentals have been checked by at least 2 technicians before delivery. I'm really happy with the bike which is a Rockhopper Comp it really is a joy to ride. Thanks Guys"
Ruislip (London) Store
"Drove from Lichfield to Ruislip store to buy a new bike as they were the only store with my particular model in my size. Walked through the door to a nice welcome from the staff brought the bike there and then and waited for the bike to be finished build and fitting to my measurements Fantastic friendly and knowledgeable staff and a great store. Only wish they were closer to Lichfield Would 100% recommend."
Nottingham Store
"Another thank you to Lewis for excellent service - this time sorting my gear problems."
Nottingham Store
"Very nice customer service, thank you guys for your help"
Chelmsford Store
"Excellent bike shop, super friendly knowledgeable staff. Swapped the cassette and rotors for me on some wheels for free as a returning customer. Highly recommended"
Chelmsford Store
"Ian was very helpful in dealing with a few questions I had about a bike I hadn't actually bought from the shop - most other shops definitely haven't done this from my 20+ years experience riding bikes. When my bike next needs a service (or replacement - hopefully not for a while!) I will definitely be coming here now instead of my usual place."
Nottingham Store
"Popped into store to ask for some help and guidance regarding a few minor issues with my bike,felt very welcome,friendly knowledgeable service,the guys were nice,polite and professional with a helpful service,would highly recommend."
Chelmsford Store
"Unbelievable service from the guys here! Needed a quick turnaround on rear wheel after a puncture. These chaps had me sorted with a tubeless setup before I could even finish a coffee. Would definitely recommend!"
Harrogate Store
"Fantastic customer service from the team at the Harrogate Specialized shop. As a new customer I have been impressed with their thorough technical knowledge not only about Specialized bikes but all things cycling! A learning experience for me every time I visit the shop. My new bike is superb, matching my cycling ambitions. It fits perfectly. Riding has become even more of a joy! And all down to the care taken by the team to ensure I walked out with the right bike and a happy customer. Shout out to Charles who walked me through the options, gave great advice and ultimately helped me choose my dream bike - the S-Works. Also thanks to Joe who liaised on build options, sale and collection. A top notch service all round. Thank you!!"
Nottingham Store
"Broke my bike chain on the way to work, they helped me immediately! Because of them I made it just on time. Were friendly and efficient. Thanks so much guys :)"
Chester Store
"Fantastic service with very professional, friendly staff. Nothing was too much trouble, being newbies on e-bikes we needed a fair bit of help but never felt we were being a nuisance. We were committed hybrid bike user but decided to buy 2 Specialized Vado 5 step through bikes after a mountainous bike holiday in Spain. Purchased over the phone, collected them 1-week later and rode them home, 24 miles. Bikes were brilliant and the trip barely used any of the battery power. Should have invested in these bikes much earlier and now wouldn’t ride anything else."
Bristol Store
"Took a rear bike wheel in for repair, brilliant service from start to finish. Brilliant communication. Thanks for your help and quick service"
Birmingham Store
"Awesome customer service, friendly and helpful. Quick response to all of my many queries, received and assembled my bike and then packed it for air travel incredibly well."
Birmingham Store
"I just have to let you know I am overjoyed with the upgrade to my bike and for my new shoes and bike set up. Everyone in the store is always attentive and helpful and the products speak for themselves. I want to particularly thank Guy and John for their help and support in putting my bike and me back in the best position to maximise my cycling efficiency, speed and enjoyment. You have both gone to great lengths to get it right for me and to talk through options to help me make the best decisions. Thank you again."
Nottingham Store
"Got a puncture on my commute to work and couldn't get my tyre to reseat properly. The guys at Specialized Nottingham quickly sorted my issue for me. Great staff and service. What more can you ask for. Many Thanks"
Bristol Store
"Took my Aethos back with brake isdue; Guy who booked me in was polite Guy who phoned to say bike was ready, was courteous and friendly Guy who I collected bike from was easily my best customer service experience ...anywhere, in recent times - courteous, friendly, informative, but mainly just all round top Guy. I just wish I'd taken note of his name , so Certini would know... but he rides and plays a bit of golf, if thst helps them. Brilliant tbh I would just add... I appreciate you are all busy.... often on the phone...but a little nod or 'won't be a sec" to anyone waiting to be served in store helps stacks. ... but honestly... give that lad a pay bonus :)"
Harrogate Store
"Sheldon was incredibly helpful today when I dropped in for advice mid ride. Not only did I get free advice, but he fixed the issue as well! Cannot recommend him and the Specialized concept store highly enough for great customer service."
Harrogate Store
"I have been going to this shop for several years now. The customer service, expert input, and assistance from the sales team (special shout out to Joe!) is second to none. I have had some ongoing issues with one of my bikes and they have really gone above and beyond to help me resolve these. The quality of work from the mechanics in the servicing team is spot on; having experts in the specific bike brand that you choose to ride is a huge advantage when you want to ensure your bikes get the best care - which they always do. Can't recommend the shop highly enough."
Bristol Store
"After initially being told by a staff member that I would have to book in and wait …I then Approached , Chris who kindly helped me quickly diagnose a wet corroded plug and a faulty controller. Both jobs were done quickly and to my satisfaction. Back on the trails with a smile on my face ????"
Harrogate Store
"I cannot thank Sheldon and Dan for the work that was done on my bike. The advice that was offered and service that was delivered is unmatched! Thank you so much. You guys have secured my custom for many years to come!"
Ruislip (London) Store
"These days, good advice and after-sales service are hard to come by. However, Specilized Ruislip is an exception. The staff are knowledgeable, approachable, and take the time to explain your options in detail. There’s no hard sell—just the facts to help you make an informed decision. I absolutely recommend a visit if you’re considering buying a bike. Needless to say, their bikes are well-made and of exceptional quality."
Ruislip (London) Store
"Bought a saddle and pedals from Paul - very pleased with the items, saddle is incredibly comfortable and the pedals give a sense of more power, well worth the extra expenditure. Many thanks. I would definitely shop there again."
Nottingham Store
"Special thanks to Pete & Lewis for going the extra mile & sorting out my drop in issue. Great service"
Harrogate Store
"Recently purchased a new bike from the Specialized store in Harrogate, the 4th bike I have purchased from them. As always the team have been amazing and I highly recommend this store to everyone. The new bike is custom built s-works, there was no pressure to buy anything except what I wanted, Felix dealt with the sale from end to end, his advice and direction was exceptional. I also wanted to call out Dan who took on the project to build the bike, it is so much fun to ride, handles brilliantly and feels so comfortable on any ride. Big thank you to the Harrogate Specialized store"
Nottingham Store
"They are closest to me, yet there are busiest around. It take around 3 weeks to get your date. Bike fixed (shifting), even after first ride it needed some tuning and it was done for free of charge. More expensive then others but in best quality."
Nottingham Store
"The staff are very helpful. Many, thanks."
Nottingham Store
"Excellent service, highly recommended. Fixed my bike after a crash, returned it like new. Professional and friendly staff."
Newbury Store
"1st class service as always - wouldn't go anywhere else"
Newbury Store
"Highly recommended bike shop. We received an excellent service, tailored to our individual needs and all the staff were very supportive and attentive. Thank you"
Ruislip (London) Store
"Great shop, great knowledge from the staff. All round great experience every time I go in there."
Chelmsford Store
"Was dealt with by Luke today. Very informative and took time out to explain the complexities of which bike upgrades would be suitable/ compatible with my bike."
Nottingham Store
"Excellent service and support! I can't recommend them more highly"
Harrogate Store
"Brilliant service"
Harrogate Store
"I visited the Harrogate store to buy a new SL8 Tarmac my experience from start to finish was an absolute pleasure. Charles was extremely knowledgeable and couldn't have been more helpful giving me the confidences to make the purchase knowing that i would be in good hands. I would definitely recommend a visit all the staff have been fantastic. Special thanks to Charles for hooking me up with my dream bike. Lee"
Ruislip (London) Store
"I had the best experience! Thank you so much Paul ????"
Birmingham Store
"Very good customer service and I’m well pleased with my purchase"
Nottingham Store
"The customer service that l received this morning from your staff at your shop at pure gym nottingham road was really incredible and very approachable people."
Newbury Store
"Our experience of purchasing two bikes from the Newbury store was great from start to finish. From the initial advice on the phone, to the collection service offered in-store. I even had assistance with safely packing the bikes into my car. Thank you to Matthew who was very knowledgeable and helpful. The bikes are of excellent quality too."
Birmingham Store
"Was after a part for a Crux frame which was back ordered out of stock nationwide. Jon at Specialized Birmingham done a top job finding one and in time ready for the weekends event. Much appreciated"
Nottingham Store
"Andy at Specialized Nottingham couldn’t have been more helpful. He arranged for me to test ride a Turbo Levo SL over a weekend. I was so impressed, that I ordered one on the Monday. I have now done over 120 miles of single track on it and I love it. Having already previously bought a Tevo from them for my partner, I can’t recommend Specialized Nottingham highly enough."
Birmingham Store
"Jon was extremely helpful and importantly patient with me. Very impressed with knowledge and support offered."
Chester Store
"Big shout out to Charlie who spent a lot of time helping make sure my new bike was set up properly and talking me through all the bells and whistles it came with. Beginner here to mountain biking and the advice and guidance that Charlie gave (including naming great places to visit) was much needed and appreciated - he also did it in a friendly and welcoming manner that was easy to understand, considering he was someone who is clearly an expert on the subject talking to someone who was an absolute novice. Oh and the bike is awesome too!"
Harrogate Store
"I have been going to Specialized Harrogate for years and both the sales team and mechanics have always been really knowledgeable and helpful. I have to give specific recognition to Felix who always goes above and beyond and is an asset to the company."
Birmingham Store
"Fantastic experience at this store!!!! They managed to put a bike together for me in record time. Appreciate the efforts you guys did making our daughters birthday memorable thank you again for the work to her bike 10/10"
Harrogate Store
"Quick to help with my knackered old bike"
Nottingham Store
"Great service today from Wayne, fast and efficient service."
Newbury Store
"Really helpful, service orientated folks. Thank you!"
Birmingham Store
"Just purchase a specialized levo sl comp cardon bike .phoned fort dunlop store for help with my new bike .i found a person name robert very helpfull with information on parts etc. after travelling to another store for help & advice .getting no help at all so that shop lost a sale on parts for bike so thank you robert for your help????????♀️"
Ruislip (London) Store
"Had a broken spoke on my bike wheel was fixed very quickly and fairly priced will definitely be taking my bike here from now on, i rang halfords firstly they said to bring the wheel in they would measure the spoke and it would take 3-5 days i took it here and it was done in 15 minutes, great service"
Nottingham Store
"Popped into the shop with my gravel bike because its SRAM gears had stopped working and wouldn't get going even after a hard reset. Despite being clearly swamped with work Matt had a look at it, tried swapping out the shifter batteries then reset the system and restored it to full working order within minutes! Friendly, professional and great vibes in the store; I highly recommend anyone to pop in to get their bikes serviced - I definitely will! Thank you guys :)"
Birmingham Store
"Faultless service received, super helpful and knowledgeable staff and a pleasure to deal with. Danny, John and team across the store could not have done more - would definitely recommend both Specialized brand and Birmingham Store."
Birmingham Store
"Superb service from Danny and his colleagues. I had a good idea of the bike and components i wanted, but Danny was able to fine tune and answer all my questions and make suggestions. After ordering he kept me fully up to date, and the hand over was seamless. Knowledgeable, helpful, and very, very, competitively priced. Highly recommended!"
Harrogate Store
"The whole team are extremely helpful and knowledgeable at this store. In this instance Sheldon swapped out broken shifters on warranty while I waited to get me rolling again - superb as always and much appreciated. Thank you."
Norwich Store
"Thank you thank you thank you! It’s rare these days to find a repair shop with staff who will go above and beyond to help without making you feel like a terrible burden, especially when you have a spicy brain and doing things like this is super hard anyway. Thank you Callum, you’ve been super helpful and understanding from the get go - so much so I don’t mind making the 2hr round trip to come to your Norwich branch for my service in a couple of weeks ☺️"
Newbury Store
"The best bike shop. It's a pleasure to visit the Specialized store in Newbury. Always friendly, really helpful and reasonably priced for such great service and repairs. Recommend their bike fit which has transformed my comfort and performance on the bike."
Nottingham Store
"Really helpful and knowledgeable guys thanks John.."
Birmingham Store
"Simply awesome!!! Expert knowledge plus amazing customer service. They continue to exceed my very high expectations"
Harrogate Store
"Great customer service. Personalised and with great advice and flexibility."
Bristol Store
"Thanks for your kindness and help today guys, top customer service! ????"
Chester Store
"Fantastic customer service. We bought a MTB for my 14 year old son and it was set up and tuned for us. We were helped by Charlie, who was knowledgeable, friendly and clearly passionate about biking."
Birmingham Store
"Very helpful and great service selecting the right bike. Danny went above and beyond."
Newbury Store
"Amazing service from Mark."
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