5 out of 5
"Visited this store after having Specialized bikes in the family for years. I was in need of a new wheel axle and was served by Dominic. Dominic was friendly and very kindly gave me the axle for free! It was the correct one, which he simply identified through a photo. Would highly recommend!"
5 out of 5
"Great service thanks guys"
5 out of 5
"I had an amazing experience with the service provided! They were able to identify and resolve my problem incredibly quickly, which I truly appreciated. A special shoutout to George and Dima for their exceptional assistance; their expertise made all the difference. If you're looking for reliable advice and support, this is definitely the place to go! You won't be disappointed."
5 out of 5
"I recently bought a wonderful e-bike at a generous discount from this store - absolutely beautiful bike but the service was second to none. The staff - Richard - and others took enormous trouble to get the bike set up correctly for me with several add-ons that I required. Polite, patient and very knowledgeable about all things bike! I could not praise them more highly."
5 out of 5
"I did a bike fit of my new Specialized bicycle and was impressed by quality of the service and atmosphere in the Specialized Concept Store. So many attention to details and available equipment to make my bike comfortable for me. Also replaced bicycle components and tried how they fit me during the session. Highly recommending, it's five starts service."
5 out of 5
"I was in a pickle and had a spoke loose on my rear wheel and phoned many shops but no one was willing to help me out for what i thought was a very simple job, phoned Specialized Ruislip and got through to Ernest and said yeah come straight down and did it on the spot. I am truly grateful for this as I only get one day off and this has really helped me out to xontinue riding."
5 out of 5
"#amazing service!!"
5 out of 5
"Went in today for a tiny inexpensive part (brake olive), the guys were as helpful and enthusiastic as if i was spending 10k. Got me out of a tricky situation, much appreciated. Top Blokes....M."
5 out of 5
"A pleasure to do business with! Spent a great deal of time with Robin discussing options and frame sizes. Despite there being stock shortages, he kept us in the loop with whatever information he was able to glean. Ended up getting one of the last Turbo Creo's. They had kindly put the fenders and rack and accessories on perfectly. On pick up George kindly took us through all the features of the bike and best practices with charging and their aftercare servicing. These guys all clearly enjoy what they do which makes such a difference. Thanks again, everyone. I am very happy with my purchase."
5 out of 5
"Absolutely amazing bike shop. The guys at Specialized Ruislip were fantastic. I was purchasing a Tarmac SL8 S-Works to replace my Venge that was destroyed. Rick took me through a comprehensive bike fit and was really amazing, I can't recommend Rick and the bike fit service highly enough. This allowed me to ensure I was getting the right sized frame and the team were amazing with the build, stripping my old Venge and rebuilding the new SL8 and setting it up with my measurements from the bike fit. The whole team at Specialized Ruislip are super nice guys, incredibly knowledgeable and the quality of the work on the bikes themselves is very high. I'd give these guys extra stars if I could. Thanks to the whole team!"
5 out of 5
"Really amazing bike shop,it is extremely expensive but the bikes look really cool and the shop is cool inside.A nice addition to Ruislip High Street."
5 out of 5
"Took my bike in over the weekend. Excellent customer service. The staff told me everything that needed fixing, even things I didn't realise! Will definitely go back there again and recommend to others. Well done Specialized Team!!!"
5 out of 5
"Just brilliant over and above customer service! They understand and share our passion so go over and above to assist. Thank you"
5 out of 5
"Friendly guys and great service. Thank you Ernest, the handlebar raiser is great and achieves the riding position I wanted - top man! And thank you Richard, your advice regarding bike computers while I was waiting for the handlebar raiser to be fitted, was much appreciated!"
5 out of 5
"As someone that has been involved in the retail industry myself for 20 years, I can't help but marvel at the excellence exhibited by Dom and the team at this store. From the moment I stepped through the door, I was greeted with warmth and enthusiasm, setting the tone for an exceptional new bike shopping experience. Dom was absolutely amazing throughout the entire process. His expertise and passion for cycling were evident as he guided me through the options, ensuring I found the perfect bike for my needs. He was incredibly patient, answering all my questions and making sure I was completely comfortable with my purchase. The bike itself is awesome.....smooth, fast, and exactly what I was looking for. If you’re in the market for a new bike, I highly recommend visiting the Ruislip store. You won’t be disappointed! Thanks again!!!"
5 out of 5
"I hadn't ridden for years and needed a bike for some cardio that's actually fun to do. I was really impressed with the time Paul and Dima took to make sure I had the bike that fit me perfectly and matched my riding requirements. I was a really nice friendly visit and my bike was ready to collect the following weekend. The shop is self has a great atmosphere and a huge range of different bikes to try and test. I also liked that there was no pressure to buy just good sound advice. The handover was also great, Dima helped me load the bike on to my car carrier. It was only my second time putting a bike on the car so help was gratefully received. The bike came with a checklist so I can see the fundamentals have been checked by at least 2 technicians before delivery. I'm really happy with the bike which is a Rockhopper Comp it really is a joy to ride. Thanks Guys"
5 out of 5
"Drove from Lichfield to Ruislip store to buy a new bike as they were the only store with my particular model in my size. Walked through the door to a nice welcome from the staff brought the bike there and then and waited for the bike to be finished build and fitting to my measurements Fantastic friendly and knowledgeable staff and a great store. Only wish they were closer to Lichfield Would 100% recommend."
5 out of 5
"These days, good advice and after-sales service are hard to come by. However, Specilized Ruislip is an exception. The staff are knowledgeable, approachable, and take the time to explain your options in detail. There’s no hard sell—just the facts to help you make an informed decision. I absolutely recommend a visit if you’re considering buying a bike. Needless to say, their bikes are well-made and of exceptional quality."
5 out of 5
"Bought a saddle and pedals from Paul - very pleased with the items, saddle is incredibly comfortable and the pedals give a sense of more power, well worth the extra expenditure. Many thanks. I would definitely shop there again."
5 out of 5
"Great shop, great knowledge from the staff. All round great experience every time I go in there."
5 out of 5
"I had the best experience! Thank you so much Paul ????"
5 out of 5
"Had a broken spoke on my bike wheel was fixed very quickly and fairly priced will definitely be taking my bike here from now on, i rang halfords firstly they said to bring the wheel in they would measure the spoke and it would take 3-5 days i took it here and it was done in 15 minutes, great service"
5 out of 5
"I’ve had my eye on a Specialized bike for a while and popped into the Ruislip shop when visiting from Glasgow last year. I was really impressed with the shop and the service and massive thanks to Dima who was brilliant. With his understated knowledge and professionalism I decided to return to London for a bike fit which was a great experience, can’t wait to get out on the road. Thanks!"
5 out of 5
"Thank you to Dima for today's bike fit. You are a wealth of knowledge and experience but yet so modest and humble. Also extremely professional and helpful, I just wish I had got the fit done sooner. I immediately felt the difference on the bike and am excited to go on longer rides with comfort now. Thank you again."
5 out of 5
"Very knowledgeable around all Bikes great team. Would highly recommend this shop top mechanics also ????????"
5 out of 5
"Really nice sales rep helped me a lot with what I was looking for"
5 out of 5
"Absolutely top service. Extremely knowledgeable, and great workmanship. Can't praise enough."
5 out of 5
"Had my bike fit done with Dima at Specialized Ruislip Outstanding service and competence. Thanks"
5 out of 5
"The whole bunch are friendly and welcoming. I popped in with a non Specialised bike and was expecting some "less welcoming" attitude, but the contrary. I have tried different bike fitters in the past, but didn't really click with any of them. With Dima was different, very knowledgeable and practical. He explains everything very well. I think I found my bike fitter!"
5 out of 5
"I dealt with Ian in the Specialised shop Ruislip. This man is just the best. The service received is fantastic. This man is hugely knowledgeable and is so get up and go. No messing around just sorts your issues and gets on with it. I can't recommend this man enough. Service received of this standard is rare these days. Others could learn a lot from this man. Brilliant stuff XXX Ian XXX"
5 out of 5
"I was given a very personalised service when I went to collect my new bike. Explained everything in detail. Thank you"
5 out of 5
"I had a bikefit carried out by Dima at the Specialized shop last Tuesday. Highly recommended; Dima made great use of the Retul system – but it was his experience and expert eye that really enhanced this. He was able to quickly spot adjustments that would help improve posture, minimise current pain and fatigue and ultimately, improve performance and efficiency. This wasn’t an exercise in trying to sell replacement components, Dima worked hard to get the best positioning out of my existing set up – only suggesting replacement when obviously necessary (and left this completely up to me, whilst giving honest guidance based on his experience). A week later, I’m riding in a better position, using a more even balance of muscles - and postural aches are now minimal. Power is up and pain is down – this is exactly what I was aiming for. I wouldn’t hesitate to recommend Dima at Specialized and I’ll be booking a follow up as soon as I get a few more miles under my belt. Thank you."
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