
5 out of 5
"I bought a Specialized Turbo Vado from the shop this week. The staff are excellent very knowledgable about their products and extremely helpful. This made the purchase very easy, the bike was ordered in set up and I collected it ahead of the predicted delivery date. Top class customer service !"
5 out of 5
"A* bike fit and suggestion of my new Tarmac SL7. Completely in love with the bike and amazing service from George and Dom. Thanks for looking after mr guys."
5 out of 5
"Got my puncture repaired by Ernest really quickly got me back out on the road again :) and they have so much cool stuff"
5 out of 5
"I’ve used this store multiple times, for multiple purposes with consistently good results and a pleasant customer experience. I’ve had multiple services from George and Dom and always been impressed with the promptness and quality of their work. Dima did a wonderful job with my bike fit which was thorough and professional, with exception results. Always my first port of call if need anything cycling related. I ride 10h per week, race road (cat 2), time trials and cylocross and all needs are well looked after by Paul and his team."
5 out of 5
"Bought my bike from Specialized Ruislip a number of years ago and have been a very satisfied customer ever since! Excellent customer service and mechanical support regardless of the problem, always at great value for money."
5 out of 5
"First time visiting the store. What an amazing experience. George was extremely helpful and assisted me very efficiently. Thank you Specialzed Ruislip. 10/10"
5 out of 5
"I went to the Specialized Concept Store; in need of some help, and Dominic was wonderful in helping me with sorting out my cycling shoes. He kindly helped and adjusted the shoes. I was served moments after entering the store and it was an Excellent and friendly service. I will definitely visit again, fully recommend them."
5 out of 5
"Fantastic experience at specialized! Dominic was wonderful in helping me with sorting out my cycling shoes, fully recommend."
5 out of 5
"I did have an issue with my new bike, however, the team were very helpful in resolving. In particular Dom come to my home address on his day off with a replacement part, fitted the part and tested the bike before leaving, very impressed, thank you. Overall I would highly recommend."
5 out of 5
"Helpful and knowledgeable."
5 out of 5
"Bought my eBike (Turbo Vado SL 4.0) from Specialized Ruislip. Done many thousands of trouble-free riding now. When I did have an issue with a rim, claim was processed by George and Dominic (manager) and the team were as professional as always: both replaced rims and back on the road. Highly professional environment and as busy as they are in the workshop, they found a slot on a Saturday morning for me as I wouldn't have been able to during the week. Buy your bike from this manufacturer and store...has definite advantages!"
5 out of 5
"This cycling shop on Ruislip High Street is a gem for bike lovers. They have a wide range of bikes, accessories, and repair parts, and the staff really know their stuff. I asked for advice on a commuter bike and got very helpful, honest feedback. The prices are fair and the quality of parts seems top‑notch. A brilliant local shop for cyclists."
5 out of 5
"Probably the best bike shop around. I couldn't get my old pedals off my bike, walked into the Specialized Shop in Ruislip asked for help, not to worry, he took off my old pedals and installed the new. right there and then. How much? "not a problem, come and see us soon". great service!! see you guys soon."
5 out of 5
"Took my e-mountain bike in for a repair and I'm incredibly happy with the service. The team did a fantastic job and pay attention to the details. They clearly communicated what needed to be done and gave me a fair price upfront. The whole experience was smooth and professional. I'll be coming back for all my future bike needs. Thanks!"
5 out of 5
"Had replacement cleat nuts for my shoes that I couldn’t find in stock (or suitable alternatives) anywhere else, very helpful! I’ll be careful tightening in future… Thank you!"
5 out of 5
"Battery went on my 2018 kenevo expert the boys in the shop got me a great price beating the competitors prices then it wasn't connecting to the bike the boys quickly diagnosed the problem and yet again got me a great price on the part needed also because of such great communication with me and the speed in which they work I asked them to look over the hole bike and service it they let me know everything that was on its way out or needed doing gave me options on how I can go about resolving the issues.... wouldn't take my specialized anywhere else big shout out to Ian and all the rest of the boy there great service as always"
5 out of 5
"Super helpful yesterday when they fixed an issue on my bike on the spot. I’d brought it over from Australia for cycling holiday and didn’t have a lot of time before heading off."
5 out of 5
"Fantastic experience buying a Specialized Roubaix from Ruislip store. Dom and Dima both incredibly helpful. Many thanks."
5 out of 5
"I went for a bike fitting at the Specialized Concept Store. Rick helped me with the bike fitting from start to finish and he also helped transfer the settings to another bike as well. Excellent and friendly service. The whole team at the store are passionate and helpful. I will definitely visit again."
5 out of 5
"Dropped my bike off for a much needed service. The work carried out was very professional, my bike feels like new again! Plus it only took a day for the mechanic to service my bike, which needed a lot done to it. Would very much recommend and will be returning for future services!"
5 out of 5
"One of the reasons I like going back to this store is that they are friendly and don’t talk down to you. I highly recommend the store and more importantly its people."
5 out of 5
"Great bike shop. Popped in to get a new bike bell for my kids bike. Great service and just gave me a free one that was spare. I know where I'll be going for my next bike service now."
5 out of 5
"5 stars goes to Ernest, top man! Thank you for your help. Highly recommend this mechanic!!!"
5 out of 5
"Very friendly staff and the bikes are build with very good attention to detail. The collection of bikes in the store is very good too. Must visit place for bike enthusiasts."
5 out of 5
"Visited this store after having Specialized bikes in the family for years. I was in need of a new wheel axle and was served by Dominic. Dominic was friendly and very kindly gave me the axle for free! It was the correct one, which he simply identified through a photo. Would highly recommend!"
5 out of 5
"Great service thanks guys"
5 out of 5
"I had an amazing experience with the service provided! They were able to identify and resolve my problem incredibly quickly, which I truly appreciated. A special shoutout to George and Dima for their exceptional assistance; their expertise made all the difference. If you're looking for reliable advice and support, this is definitely the place to go! You won't be disappointed."
5 out of 5
"I recently bought a wonderful e-bike at a generous discount from this store - absolutely beautiful bike but the service was second to none. The staff - Richard - and others took enormous trouble to get the bike set up correctly for me with several add-ons that I required. Polite, patient and very knowledgeable about all things bike! I could not praise them more highly."
5 out of 5
"I did a bike fit of my new Specialized bicycle and was impressed by quality of the service and atmosphere in the Specialized Concept Store. So many attention to details and available equipment to make my bike comfortable for me. Also replaced bicycle components and tried how they fit me during the session. Highly recommending, it's five starts service."
5 out of 5
"I was in a pickle and had a spoke loose on my rear wheel and phoned many shops but no one was willing to help me out for what i thought was a very simple job, phoned Specialized Ruislip and got through to Ernest and said yeah come straight down and did it on the spot. I am truly grateful for this as I only get one day off and this has really helped me out to xontinue riding."
5 out of 5
"#amazing service!!"
5 out of 5
"Went in today for a tiny inexpensive part (brake olive), the guys were as helpful and enthusiastic as if i was spending 10k. Got me out of a tricky situation, much appreciated. Top Blokes....M."
5 out of 5
"A pleasure to do business with! Spent a great deal of time with Robin discussing options and frame sizes. Despite there being stock shortages, he kept us in the loop with whatever information he was able to glean. Ended up getting one of the last Turbo Creo's. They had kindly put the fenders and rack and accessories on perfectly. On pick up George kindly took us through all the features of the bike and best practices with charging and their aftercare servicing. These guys all clearly enjoy what they do which makes such a difference. Thanks again, everyone. I am very happy with my purchase."
5 out of 5
"Absolutely amazing bike shop. The guys at Specialized Ruislip were fantastic. I was purchasing a Tarmac SL8 S-Works to replace my Venge that was destroyed. Rick took me through a comprehensive bike fit and was really amazing, I can't recommend Rick and the bike fit service highly enough. This allowed me to ensure I was getting the right sized frame and the team were amazing with the build, stripping my old Venge and rebuilding the new SL8 and setting it up with my measurements from the bike fit. The whole team at Specialized Ruislip are super nice guys, incredibly knowledgeable and the quality of the work on the bikes themselves is very high. I'd give these guys extra stars if I could. Thanks to the whole team!"
5 out of 5
"Really amazing bike shop,it is extremely expensive but the bikes look really cool and the shop is cool inside.A nice addition to Ruislip High Street."
5 out of 5
"Took my bike in over the weekend. Excellent customer service. The staff told me everything that needed fixing, even things I didn't realise! Will definitely go back there again and recommend to others. Well done Specialized Team!!!"
5 out of 5
"Just brilliant over and above customer service! They understand and share our passion so go over and above to assist. Thank you"
5 out of 5
"Friendly guys and great service. Thank you Ernest, the handlebar raiser is great and achieves the riding position I wanted - top man! And thank you Richard, your advice regarding bike computers while I was waiting for the handlebar raiser to be fitted, was much appreciated!"
5 out of 5
"As someone that has been involved in the retail industry myself for 20 years, I can't help but marvel at the excellence exhibited by Dom and the team at this store. From the moment I stepped through the door, I was greeted with warmth and enthusiasm, setting the tone for an exceptional new bike shopping experience. Dom was absolutely amazing throughout the entire process. His expertise and passion for cycling were evident as he guided me through the options, ensuring I found the perfect bike for my needs. He was incredibly patient, answering all my questions and making sure I was completely comfortable with my purchase. The bike itself is awesome.....smooth, fast, and exactly what I was looking for. If you’re in the market for a new bike, I highly recommend visiting the Ruislip store. You won’t be disappointed! Thanks again!!!"
5 out of 5
"I hadn't ridden for years and needed a bike for some cardio that's actually fun to do. I was really impressed with the time Paul and Dima took to make sure I had the bike that fit me perfectly and matched my riding requirements. I was a really nice friendly visit and my bike was ready to collect the following weekend. The shop is self has a great atmosphere and a huge range of different bikes to try and test. I also liked that there was no pressure to buy just good sound advice. The handover was also great, Dima helped me load the bike on to my car carrier. It was only my second time putting a bike on the car so help was gratefully received. The bike came with a checklist so I can see the fundamentals have been checked by at least 2 technicians before delivery. I'm really happy with the bike which is a Rockhopper Comp it really is a joy to ride. Thanks Guys"
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